Cage Shift Supervisor

Location: Louisville, KY

About the role

The Cage & Player Services Supervisor is responsible for assisting the Cage & Player Services Leadership Team in the successful operation of the department.

Responsibilities

• Supervise the daily operation of Cage and Player Services.
• Ensure guest service, relations, and resolve disputes to assure a favorable gaming experience.
• Ensure the safety and security of Team Members and guests; facilitate processes to control and reduce lost-time injuries.
• Delegate duties and assign responsibilities to Team Members.
• Complete and process performance reviews.
• Assist in the development of Team Members, conduct interviews, and participate in the selection, hiring, coaching, retention, discipline, and termination process.
• Review daily staffing levels to maintain a budgeted level of employment.
• Ensure compliance with the Bank Secrecy Act (BSA) and the property’s BSA Policy.
• Monitor for suspicious activity as defined by the BSA and the property’s BSA Policy.
• Abide by and ensure that all policies and procedures are followed to safeguard the company’s assets and funds.
• Review Cage activities and marketing promotions with Cage & Player Services Leadership Team, then communicate and implement with frontline Team Members.
• Perform other duties as assigned.

Requirements

• Three to five years of experience in a cashier/banking environment.
• 2-year degree in a related field or equivalent work experience preferred.
• Two to three years of leadership experience preferred.
• Ability to obtain a valid Racing License.

Skills

• Leadership abilities demonstrated in supervising department operations.
• Ability to maintain professional working relationships with internal and external guests.
• Strong oral and written communication skills.
• Willingness to assume overall responsibility for department performance.

Pay

This position pays an annual salary of $44,000.00.

Physical Requirements & Working Conditions

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Frequently required to sit or stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.
• The noise level in the work environment is usually moderate to loud.
• Subject to circulating throughout assigned areas, including smoking areas, actively observing players and machine functions.