Cage Shift Supervisor - Full-Time - Maryland

Overview

The Cage Shift Supervisor plays a vital role in ensuring the accuracy, security, and efficiency of cage operations by overseeing key financial processes and supporting team members throughout each shift. Your leadership helps maintain compliance with internal controls and gaming regulations while fostering a professional, guest-focused environment. By guiding staff, resolving operational challenges, and upholding high standards of service and accountability, you help protect the integrity of casino transactions and ensure every guest enjoys a smooth, positive gaming experience that reflects the excellence of the Live! brand.

Responsibilities

• Maintains working knowledge of Cage operations internal functions, controls, and software.
• Updates and takes the initiative to convey pertinent information to Team Members regarding policy or schedule changes.
• Ensures efficiency and accurate performance standards are met by maintaining communication with all work areas to verify paperwork and inventory controls (i.e., various bank, cage checks, and currency orders).
• Consistently demonstrates outstanding guest service skills and assists team members with questions pertaining to recovering variances, handling guest disputes, counterfeit issues, and internal control violations.
• Consistently maintains professional rapport and confidentiality in communicating with other departments as required by procedures (i.e., IT, Security, Surveillance, etc.).
• Takes responsibility for making sure Team Members are trained and developed in Cage Operations and monitors business flow to develop efficient training, break, and shift schedules.
• Demonstrates an understanding of HR duties to accurately track and record LOA’s, PTO time, early outs, and special requests made by team members.
• Assists Cage Shift Manager with any other duties as assigned.

Skills

• Ability to analyze and interpret departmental needs and results.
• Ability to read complex documents and understand state and local tax laws, banking codes, gaming laws, and regulations.
• Ability to solve complex problems.
• Ability to distinguish between colors.
• Flexible schedule.

Qualifications

• One (1) to two (2) years of experience in casino cage operations or banking preferred.
• High School diploma or GED equivalent required.
• College degree or some level of secondary education preferred.
• Must be able to obtain and maintain the necessary license as mandated by the Maryland Lottery and Gaming Control Agency.

Physical Requirements

• Must present self in a well-groomed, friendly, and professional manner.
• Must be able to stoop, bend, and squat.
• Must be able to work in a location with loud noise, visual distractions, and temperature changes.
• 50% Standing.
• 50% Walking.
• Bending/Lifting (up to 75 lbs.).
• Pulling/Pushing (up to 75 lbs. with help).
• Use of stairs and elevators.

Working Conditions

24/7 high-energy casino with over 300,000 sq. ft of gaming and entertainment space and approximately 3,000 employees. Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises. You will work in an environment where smoking is allowed.

Pay

Min Compensation: USD $40,512.00/Yr. Max Compensation: USD $55,878.50/Yr.

Benefits

• Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents.
• Free Basic Life Insurance.
• Free Short-Term & Long-Term Disability.
• Generous retirement savings options.
• Paid Time Off.
• Tuition Reimbursement.
• On-site Wellness center for Team Members and eligible dependents (Maryland Property only).
• Training and pathways for career growth.
• Robust Rewards & Recognition Programs.
• Annual Merit-Based Pay Increases.
• Discretionary Performance Bonuses.
• Discretionary Service Bonuses.
• Free parking.
• Free food and discounted meals.
• Live! Hotel, Food & Beverage, and Entertainment Discounts.

Life at Live!

• To be part of an exciting experience unlike any other in the market.
• To be given the power and responsibility to put service and community first.
• To come together as a strong team, while valuing and celebrating our diversity.
• To be given the tools, resources, and opportunity to grow in your career.
• To work hard and have fun.