Cage Shift Supervisor (Full Time) (37229)

About the role

Responsible and accountable for the operations of the cage activities during a shift. Follows cage policies and procedures, ensures Cashiers follow same procedures. Interfaces with other departments. Handles customers in a professional and friendly manner.

Responsibilities

• Adhere to all aspects of the Anti-Money Laundering (AML) Program and its regulations including, but not limited to, Title 31 Cash Transactions, Suspicious Activity Reporting and Customer Identification requirements
• Maintain security and accountability of company funds located in cages during designated shift
• Assist in balancing main bank
• Work in a window when necessary
• Supervise cage cashiers
• Provide orderly and positive working environment
• Prepare staffing schedules
• Approve days off, vacations, personal days and follow up with paperwork
• Conduct investigations of variances (over/shorts) that may occur on shift and follow up with paperwork
• Handle customers' complaints and inquiries
• Review Cash Operations Surveillance Tape as needed
• Monitor staff performance; ensuring adherence to casino policies and procedures
• Provide excellent guest service to both guests and internal clients
• Comply with all applicable ACCRS and SRC System of Internal Controls, Standard Operating Procedures and all Tribal Regulations

Supervisory responsibilities

• Directly supervises Main Bank and Cage Cashiers
• Responsible for the overall direction, coordination, and evaluation of this unit
• Prepares monthly variation and activity report for Director of Cage and Credit
• Interfaces and provides Cashiers with ongoing training and information
• Prepares evaluation of Cashiers when due
• Performs other related duties as assigned by Director of Cage and Credit or Cage Shift Manager

Access to sensitive areas and information

As per the ACGC Access Matrix.

Signatory ability

All Cage related forms.

Qualifications

• High school diploma or G.E.D.
• 2 years related experience and/or training or equivalent combination of education and experience in high volume cash operations
• Proficient in using the Ten Key Adding Machine
• Professional demeanor and ability to communicate well with the public
• Ability to communicate in English
• Ability to work in an intense and fast-paced environment where a high degree of concentration is necessary to perform required job duties

Working conditions and physical demands

• Must be able to stand, move and work throughout the office area and properties, including walking up to 1½ miles, climbing stairs and sitting at a desk/work station for the duration of the shift
• Must be able to work in a smoke-filled environment
• Typically housed in an office environment; noise level usually moderate but escalates when located in the casino environment
• Must be able to grasp, bend, lift and/or carry or otherwise move goods weighing a minimum of 25 lbs. on an intermittent basis
• Sufficient dexterity of hand to use office equipment including, but not limited to: a computer keyboard, calculator, general office equipment and multi-line telephone