Cage Shift Supervisor (Full Time) (36300)

Essential Duties And Responsibilities

• Must adhere to all aspects of the Anti-Money Laundering (AML) Program and its regulations.
• Maintain security and accountability of company funds located in cages during designated shift.
• Aid in balancing main bank.
• Work in a window when necessary.
• Supervise cage cashiers.
• Provide orderly and positive working environment.
• Prepare staffing schedules.
• Approve days off, vacations, personal days and follow up with paperwork.
• Conduct investigations of variances (over/shorts) that may occur on shift and follow up with paperwork.
• Handle customers’ complaints and inquiries.
• May review Cash Operations Surveillance Tape.
• Monitor staff performance; ensuring adherence to casino policies and procedures.
• Provide excellent guest service to both guests and internal clients.
• Comply with all applicable ACCRS and SRC System of Internal Controls, Standard Operating Procedures and all Tribal Regulations.
• Directly supervise Main Bank and Cage Cashiers.
• Prepare monthly variation and activity report for Director of Cage and Credit.
• Interface and provide Cashiers with ongoing training and information.
• Prepare evaluation of Cashiers when due.

Qualifications

• High school diploma or G.E.D.
• 2 years related experience and/or training or equivalent combination of education and experience in high volume cash operations.
• Proficient in using the Ten Key Adding Machine.
• Professional demeanor and ability to communicate well with the public.
• Ability to communicate in English.
• Ability to work in an intense and fast-paced environment where a high degree of concentration is necessary to perform required job duties.