Cage-Player Services Cashier FT

About the role

Prepare and issue banks for employees, perform drops, balance cash/chips/other cash equivalents, verify employee drops, and complete deposits at Gold Strike Casino.

Responsibilities

• Facilitate a wide range of transactions, including a high volume of cash transactions; perform non-cash transactions for guests in a courteous, accurate, and timely manner.
• Count funds and reconcile daily summaries of transactions to balance the main cage, cash vault, and chip vault.
• Issue banks to employees and drops funds from employees and guests. Verify money employees drop during shifts and close out.
• Process and complete daily deposits.
• Process cash handling transactions including chip issuance and redemption, currency exchanges, check cashing, cash advances, slot machine ticket and promotional voucher redemptions.
• Introduce and promote rewards program membership benefits and explain details of current promotions, offers, and other event information to guests.
• Enroll guests into the rewards program, issue membership cards, and maintain accurate player tracking information.
• Treat situations with the appropriate sense of urgency.
• Conduct entry-level player evaluations.
• Verify and distribute payments of jackpots or special payouts and ensure accurate completion of required paperwork.
• Maintain cash and accountability of ATMs and various kiosks.
• Handle guest requests, disputes, and complaints in a professional manner, escalating issues to leadership when necessary.
• Safeguard company assets and reconcile daily transactions to balance at the end of shift.
• Maintain confidentiality of all casino and guest information.
• Maintain a clean, well-organized, and properly stocked work area and environment.
• Complete credit-related transactions accurately.
• Input, review, and monitor information in the IGT Patron, CTA, and casino credit systems.
• Update leadership on guest information that is modified during your shift.
• Maintain and complete various gaming and company forms and reports.
• Answer cage/credit/promotional related phone calls, potentially multiple lines at once.
• Verify and update player information and history in both the gaming and player systems.
• Communicate with leadership regarding credit applications.
• Perform other job-related duties as assigned.

Requirements

• High School Diploma or General Education Degree (GED) and/or equivalent combination of education and experience.
• One (1) year cash handling experience.
• Ability to obtain and maintain licensing by the appropriate gaming authority.

Skills

• Knowledge of principles and processes for providing excellent guest service.
• Knowledge of computers and proficient in the use of computer software as it relates to the job.
• Effective verbal communication skills.
• Ability to communicate and express thoughts and ideas in a clear and concise manner, both in writing and verbally.
• Ability to deliver a level of service that creates an atmosphere that makes our guests want to return, providing each guest a positive, memorable entertainment experience.
• Ability to remain calm and professional under stressful conditions and during stressful interactions.
• Ability to learn casino games and property amenities to better serve guests.
• Ability to perform basic mathematical computations accurately.
• Ability to learn and explain gaming promotions including drawings and tournaments.
• Ability to learn, and remain in compliance with, federal, state, and local laws, regulations, and ordinances, as well as company and departmental policies, practices, and procedures.
• Ability to make sound decisions when involving guest service.
• Ability to develop and maintain positive working relationships with others.
• Maintain a friendly, upbeat attitude with a smile through adverse situations.
• Present a pleasant, professional appearance.
• Present a friendly demeanor, including a smile and welcoming attitude with co-workers, internal, and external guests.