Cafe Team Expert

Location: OR - Hillsboro - Tanasbourne Town Center - 3413 | Classification: Full-Time

About the Role

A Barnes & Noble bookstore is a gathering place for readers and the community. As Café Team Expert (CTE), you are an integral leader for the café team. You work through the team to develop their knowledge to create a welcoming environment for our customers. You are skilled at identifying and connecting data to impact sales, trends, waste, inventory, and other components to ensure a profitable Café. In this role, you present viable business strategies and collaborate with the Store Manager (SM) to implement and adapt café action plans to deliver expected results.

You’ll thrive as a Café Team Expert if you demonstrate the following behaviors:

• Maintain reliable and punctual attendance for scheduled shifts, setting the standard for the team and ensuring consistent leadership presence on the floor.
• Fill scheduling gaps when able, being flexible and responsive to the needs of the store — open from early mornings to late evenings every day, including weekends and most holidays.
• Approach work with positivity and proactivity, leading by example with purpose and energy while inspiring others.
• Support the entire store team with kindness, fairness, encouragement, and respect.
• Be cheerful and helpful with customers, consistently going out of your way to assist them and modeling this behavior for the team.
• Take initiative in your own development, embrace learning, and use feedback to improve skills.
• Act as an active listener who understands information and communicates clearly to support company initiatives and goals.
• Prioritize resources and barista support to keep shifts on track.
• Demonstrate enjoyment in being a barista.

Responsibilities

As a Café Team Expert, you will master the operational competencies of a Barnes & Noble Barista, including:

• Using advanced drink-making skills, maintaining food and beverage presentation standards, and coaching others in their effective use.
• Applying strong visual merchandising skills to maintain counter and floor retail fixtures.
• Running an efficient and quick register, taking orders, and coaching others on speed of service.
• Using bookselling skills to support the bookfloor team when available.
• Actively coaching the team on loss prevention procedures and maintaining a safe, secure bookstore by spotting theft and de-escalating challenging situations.
• Managing inventory through effective food and beverage orders.
• Completing and submitting accurate monthly inventory and waste logs on time.

This role requires physical activity, including prolonged standing, repetitive bending, lifting, and extensive walking. You may also work in other stores if needed to support the wider cluster.

Development and Expertise

As you gain experience, your knowledge and skills will develop to contribute more significantly to the bookstore and café:

• Use expert knowledge to make effective food and beverage recommendations to customers, acting as a role model for the team.
• Review category sales, inventory quantities, and product waste reports to maximize sales and profitability.
• Meet regularly with the Store Manager to review café sales performance, profitability, training, and opportunities.
• Apply knowledge of café safety, hygiene, sanitation guidelines, and procedures to maintain all standards.

You will comply with all company policies and procedures.

Benefits

Benefits vary based on scheduled hours:

• Less than 20 hours per week: Employee Discount, EAP, and Sick Pay.
• 20 to 29.99 hours per week: Employee Discount, EAP, Sick Pay, Paid Time Off (including paid Maternity and Parental Leave), Company Paid Holidays, Transit, and 401(k) with Company Match.
• 30 hours or more per week: Employee Discount, EAP, Sick Pay, Paid Time Off (including paid Maternity and Parental Leave), Company Paid Holidays, 401(k) with Company Match, Comprehensive Health Benefits (Medical, Dental, and Vision), Healthcare and Dependent Care Spending Accounts, Healthcare Spending Account, Disability Benefits, Life Insurance, Transit, and Tuition Reimbursement.

All benefits are provided in accordance with the terms of the current plan and may be subject to future change. Benefits may vary depending on location and state regulations.