Cafe Barista - FT

About the Role

This role is responsible for delivering legendary customer service, preparing and serving food and beverages, maintaining a clean and safe work environment, and contributing to cafe goals for increasing sales and improving profits.

Responsibilities

• Greets customers with quick, friendly, and personal service, acting with a customer-first attitude.
• Discovers and responds to customer needs, selling and serving baked goods and food items.
• Processes transactions through the POS, follows cash handling procedures, and provides change to customers.
• Maintains high standards for product preparation, adhering to licensed Starbucks recipes (where applicable), specialty drinks, measurements, and food presentation standards.
• Provides top-quality espresso shots for hot and cold beverages and maintains espresso equipment to manufacturer and sanitation standards.
• Maintains a calm demeanor during high-volume periods, ensuring the store operates to standard and setting a positive example for the shift team.
• Communicates with staff and management to solve problems, improve quality and service, and effectively implement change.
• Assists with new barista training, providing positive reinforcement and respectful coaching.
• Monitors and records temperatures of food items and equipment, reporting food danger temperatures to management.
• Prepares inventory, requisitions daily supplies, and ensures proper labeling and storage.
• Replenishes food service areas with food, cold beverages, dry supplies, and paper supplies.
• Follows operational policies and procedures to ensure safe food handling techniques and prevent bacteria contamination.
• Performs sanitation duties continually, ensuring a safe work environment, including cleaning utensils, refrigerators, transportation carts, and food service equipment.
• Maintains proper production, safety, and sanitation standards, correcting deficiencies as required.
• Complies with Hazard Analysis Critical Control Point (HACCP) standards.

Qualifications

• Typically requires 1 year of experience in a hospital or hotel/restaurant food service environment.
• Thorough understanding of food preparation through on-the-job training or a food service course.
• Attends barista training sessions to attain certification and recertification.

Skills

• Excellent customer service skills.
• Ability to maintain patient confidentiality.
• Ability to perform responsibilities in a self-directed environment.
• Ability to read and understand written and oral communications.
• Excellent communication skills to effectively interact with internal and external customers.

Physical Requirements

• Operates equipment such as espresso machines, ovens, microwaves, dish machines, grills, and registers.
• Stands, walks, and reaches above shoulders for long periods, as well as squats, bends, twists, kneels, and climbs throughout the shift.
• Handles multiple tasks simultaneously and manages food and hot beverages.
• Frequently uses hand and finger motions, handles or feels objects, and reaches with hands and arms.
• Lifts up to 10 lbs frequently, up to 20 lbs regularly, and occasionally up to 50 lbs.
• Pushes/pulls up to 20 lbs.
• Works in an environment containing fumes, odors, dust, and dirt, with potential exposure to mechanical, electrical, and chemical hazards.
• Handles sharp knives, cooking utensils, and heat from ovens in a kitchen environment.