Barista - FT

Job Summary

A Barnes & Noble bookstore is a gathering place for readers and the community. As a Barista, you are an integral member of the team at the heart of our Cafés. You welcome customers in a cheerful and helpful way by saying hello, answering questions and consistently going out of your way to connect readers with the right beverages and café items. You help unpack and stock deliveries and to tidy our bakes case and dining area. You work our registers in a quick and friendly manner, ensuring our customers receive a highly professional service.

About the Role

You are part of a busy team and will be required to master the operational competencies of a Barnes & Noble barista. You will be trained and expected to be proficient in:

• Using varied technology including registers, computers, tablets, programs and other tools comfortably and efficiently.
• Developing strong merchandising skills to maintain the café presentation and cleanliness of the Café.
• Developing effective visual merchandising skills to maintain the counter and floor retail fixtures.
• Running a register competently to serve customers quickly and reliably.
• Supporting the receiving and unpacking of deliveries, and the efficient and accurate stocking that follows.
• Making food and drinks properly with ease and accuracy, using a combination of your own knowledge or that of your colleagues, and the available information like drink recipe guides, product spec sheets and other tools.
• Maintaining café cleanliness through accurate and reliable execution of daily and weekly cleaning tasks during your shift.
• Following and executing First In First Out (FIFO) practices and dating product consistently and correctly.
• Supporting the bookfloor team willingly and effectively when needed.
• Understanding loss prevention procedures and de-escalation techniques, identifying theft, spotting and seeking support for problematic behaviors and issues in the store.

Responsibilities

• Welcome customers in a cheerful and helpful way by saying hello, answering questions and consistently going out of your way to connect readers with the right beverages and café items.
• Help unpack and stock deliveries and to tidy our bakes case and dining area.
• Work our registers in a quick and friendly manner, ensuring our customers receive a highly professional service.
• Support the bookfloor team willingly and effectively when needed.
• Master the operational competencies of a Barnes & Noble barista.

Requirements

• Reliable and punctual attendance for scheduled shifts.
• Positive and willing in your approach to work, performing assigned tasks with purpose and energy, working hard and reliably.
• Supportive and considerate of colleagues, going out of your way to help others in the team and showing them kindness.
• Always cheerful with customers, consistently going out of your way to help them.
• Show aptitude and willingness to learn new skills and acquire new knowledge in the store.

Qualifications

• Physical activity which includes prolonged standing, repetitive bending, lifting and a lot of walking.
• Ability to work in other stores if needed, collaboratively supporting the wider Cluster.

Skills

• Technology proficiency (registers, computers, tablets, programs).
• Mercantile skills (merchandising, visual merchandising).
• Register operation.
• Delivery support.
• Café cleanliness maintenance.
• Loss prevention and de-escalation techniques.
• Customer service and interaction.
• Product knowledge (beverages, bakery, savory options, gifting).
• Food and beverage customization recommendations.
• Café retail options.
• Café safety, hygiene, sanitation guidelines and procedures.

Benefits

• For those scheduled to work less than 20 hours per week: Employee Discount, EAP, Sick Pay.
• For those scheduled to work between 20 and 29.99 hours per week: Employee Discount, EAP, Sick Pay, Paid Time Off including paid Maternity and Parental Leave, Company Paid Holidays, Transit, 401(k) with Company Match.
• For those scheduled to work 30 hours or more per week: Employee Discount, EAP, Sick Pay, Paid Time Off including paid Maternity and Parental Leave, Company Paid Holidays, 401(k) with Company Match, Comprehensive Health Benefits (Medical, Dental and Vision), Healthcare and Dependent Care Spending Accounts, Healthcare Spending Account, Disability Benefits, Life Insurance, Transit, and Tuition Reimbursement.