Café Ambassador - Bellevue

About the role

As a Café Ambassador you are the face of Capital One’s mission to change banking for good. You won’t be behind a teller line or a glass window; instead you’ll move throughout the Café, bridging the gap between digital innovation and human connection. You act as a high‑end service specialist and a guide to digital banking, building a community within a vibrant, modern hub.

Responsibilities

• Be a Natural Connector: Proactively engage with guests in a high‑energy environment that serves as both a community space and a local coffee shop. (Note: you are a banking guide, not a barista.)
• Serve as a Brand Advocate: Share the value of Capital One’s products and services through genuine conversation rather than transactions. Success is measured by the quality of the connection, not a sales quota.
• Simplify the Complex: Guide customers through our digital ecosystem, helping them master mobile tools and troubleshoot tech challenges.
• Facilitate Purposeful Impact: Host and support local events that promote financial health, acting as a brand steward within Capital One’s programs and community partnerships.
• Advocate & Problem‑Solve: Advocate for customers, resolve issues in alignment with compliance and regulatory requirements, and handle complaints or escalated situations with de‑escalation skills.
• Act as a Culture Carrier: Foster a supportive, inclusive environment where every guest feels welcome; be a team player with strong attention to detail, a positive attitude, and flexibility.
• Stay Agile & Engaged: Remain active throughout the day, moving through the Café to connect with the community and support the guest experience.

Schedule

• Support surrounding cafés within a 50‑mile radius, with occasional assistance to other locations in the region.
• Flexible schedule required, including nights, weekends, and holidays; hours and days may change.
• Ability to adapt to business‑driven schedule adjustments with reasonable notice as required by law.
• Attendance at all required training sessions, which may occur on a schedule differing from the primary shift.
• Physical demands: lift up to 25 lb, stand and move for extended periods, maintain regular and consistent attendance.

Qualifications

Basic Qualifications

• High School Diploma, GED, or equivalent certification.
• At least 1 year of retail, sales, or customer service experience.

Preferred Qualifications

• Associate’s degree.
• 2 + years of banking experience.
• 2 + years of retail or customer‑facing experience.
• Proficient in G‑Suite.
• Strong written and oral communication skills.

Benefits

• Day 1 coverage for Medical, Dental, Vision, and Prescriptions, plus Flexible Spending Accounts, Life and Disability Insurance.
• Paid Time Off.
• Education Assistance.
• Matching 401(k) contribution up to 7.5%.
• Paid Parental Leave.
• Mental Health support.
• Back‑up Child or Elder Care.
• Fit check covered; company‑provided “Threads” apparel line.
• Custom beverage while working.
• And much more.

Pay

Bellevue, WA: $52,624 – $57,408 annual (full‑time). Salaries for other locations vary by location; part‑time roles are prorated based on hours worked.