Café Ambassador- Ross Park Mall

The Role

As a Café Ambassador you are the face of Capital One’s mission to change banking for good. You move throughout the Café, bridging the gap between digital innovation and human connection, acting as a high‑end service specialist and guide to digital banking.

What You’ll Actually Do

• Be a Natural Connector: Proactively engage with guests in a high‑energy environment that serves as both a community space and a local coffee shop (note: you are a banking guide, not a barista).
• Serve as a Brand Advocate: Share the value of Capital One’s products and services through genuine conversation, with success measured by connection quality rather than sales quotas.
• Simplify the Complex: Guide customers through our digital ecosystem, helping them master mobile tools and troubleshoot tech challenges.
• Facilitate Purposeful Impact: Host and support local events that promote financial health, acting as a brand steward within Capital One’s programs and community partnerships.
• Advocate & Problem‑Solve: Advocate for customers, resolve issues in line with compliance and regulatory requirements, and handle complaints or escalated situations with de‑escalation support.
• Act as a Culture Carrier: Foster an inclusive environment where every guest feels welcome; be detail‑oriented, positive, flexible, and adaptable to change.
• Stay Agile & Engaged: Remain active throughout the day, moving through the Café to connect with the community and support the guest experience.

Why Join Us?

This role removes traditional sales pressure, allowing you to focus on the depth of your impact on customers, teammates, and the community. Capital One provides an inclusive environment, invests in your confidence, service mindset, and professional growth, and equips you with tools to succeed.

Benefits

• Day 1 coverage for Medical, Dental, Vision, and Prescriptions
• Flexible Spending Accounts, Life and Disability Insurance
• Paid Time Off
• Education Assistance
• Matching 401(k) contribution up to 7.5%
• Paid Parental Leave
• Mental Health support
• Back‑up Child or Elder Care
• Signature Threads apparel line
• Custom beverage while working
• Additional perks and resources

Essential Functions (Included, But Not Limited To)

• Support surrounding Cafés within a 50‑mile radius, with occasional assistance to other locations in the region.
• Work a flexible schedule, including nights, weekends, and holidays; adapt to business‑driven schedule adjustments.
• Attend all required training sessions, which may occur on a schedule differing from the primary shift.
• Lifting up to 25 pounds and moving/standing for extended periods.
• Maintain regular and consistent attendance.

Qualifications

• Basic Qualifications:
  • High School Diploma, GED, or equivalent
  • At least 1 year of retail, sales, or customer service experience
• Preferred Qualifications:
  • Associate’s degree
  • 2+ years of banking experience
  • 2+ years of retail or customer‑facing experience
  • Proficiency in G‑Suite
  • Strong written and oral communication skills

Pay

Pittsburgh, PA: $47,840 – $55,016 annual salary. Candidates hired in other locations will receive the pay range associated with that location.

Schedule

Flexible schedule required; includes nights, weekends, and holidays. Hours and days are subject to change based on business needs.