Café Ambassador - Domain NORTHSIDE

The Role

In this role, you'll act as a high-end service specialist and a guide to digital banking. You aren't just serving a community; you're building one by bringing Capital One’s mission to life within a vibrant, modern community hub.

Why Join Us?

We provide a comprehensive benefits package designed to fuel your journey. Whether you’re using our education assistance to prepare for your next career move, or taking advantage of our mental and physical health resources to stay at your best, we invest in you as a whole person.

Essential Functions (Included, but not limited to)

• Be a Natural Connector: Proactively engage with guests in a high-energy environment that serves as both a community space and a local coffee shop.
• Serve as a Brand Advocate: Share the value of Capital One’s products and services through genuine conversation.
• Simplify the Complex: Guide customers through our digital ecosystem, helping them master mobile tools and troubleshooting tech challenges.
• Facilitate Purposeful Impact: Host and support local events that promote financial health.
• Advocate & Problem-Solve: Advocate for our customers, problem solve, and own issue resolution in alignment with compliance and regulatory requirements.
• Act as a Culture Carrier: Foster a supportive, inclusive environment where every guest feels welcome.
• Stay Agile & Engaged: Move through the Cafe to connect with the community and support the flow of the guest experience.

Basic Qualifications

• A High School Diploma, GED, or Equivalent Certification
• At least 1 year of Retail, Sales, or Customer Service experience
• Average of 2+ years of Banking Experience
• Average of 2+ years of Retail or Customer-facing experience
• Proficient in G-Suite
• Strong written and oral communication skills

Preferred Qualifications

• An Associate’s degree