CadillacSales&Customer ExperienceM anager–NZ

Posted March 17, 2025

About the role

We are seeking a dynamic and experienced Cadillac Sales & Customer Experience Manager to lead our team in New Zealand. This role is pivotal in driving sales growth, enhancing customer satisfaction, and ensuring a seamless luxury car ownership experience for our clients.

Responsibilities

• Lead, mentor, and motivate the sales team to achieve and exceed monthly, quarterly, and annual sales targets.
• Develop and implement sales strategies to drive Cadillac vehicle sales and market penetration in NZ.
• Oversee the entire sales process, from customer inquiry to delivery, ensuring a premium and personalized experience.
• Build and maintain strong relationships with customers, addressing their needs and ensuring high levels of satisfaction and loyalty.
• Collaborate with marketing teams to create and execute campaigns that promote Cadillac’s brand and vehicles.
• Monitor market trends, competitor activity, and customer feedback to identify opportunities for growth and improvement.
• Ensure compliance with all company policies, procedures, and legal requirements.
• Manage inventory levels, including ordering and stock rotation, to meet customer demand.
• Conduct regular performance reviews and provide training to enhance team skills and product knowledge.
• Report on sales performance, customer feedback, and market insights to senior management.

Requirements

• Proven experience in automotive sales, preferably in a luxury or premium brand.
• Strong leadership and team management skills, with a track record of driving sales performance.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers and team members.
• In-depth knowledge of the automotive industry, including market trends, customer preferences, and competitive landscape.
• Ability to develop and execute sales strategies that deliver results.
• Customer-focused mindset with a commitment to delivering exceptional service.
• Proficiency in CRM systems and Microsoft Office Suite.
• Valid driver’s license and willingness to travel as required.

Benefits

• Competitive salary package with performance-based bonuses.
• Opportunity to work with a prestigious luxury automotive brand.
• Professional development and training opportunities.
• Employee discounts on vehicles and services.
• Supportive and collaborative work environment.