C/S Telecommunications/Network Technician III

Duties

• Performs complex technical support and systems administration in the field for mid-range and/or complex local area networks, and/or wide area networks.
• Provides telecommunications technical support including Desktop, Voice and Application support.
• Network design/implementation and works with application managers in support of their overall mission.
• On-Call rotation team.

Essential Functions

• Configures, installs, tests, troubleshoots, repairs and monitors operation of LAN hardware/software including desktop computers, data/voice/video communication systems, including peripheral devices, wiring and cabling to ensure connectivity and functionality.
• Identifies and resolves network and telecommunication system malfunctions including connectivity and functionality for mainframe and remote access and other connections/interfaces; start/restart network after disruptions or failures using computer diagnostic tools and software; run system backups; resolves desktop computer problems.
• Provides customer service through central service desk/help desk function to resolve or ensure resolution of problem diagnosis/assessment and repairs.
• Maintains database of user problems and resolution.
• Performs routine network systems administration to include, but not limited to: addition/deletion of users and hardware/software, defining access rights, implementing and ensuring compliance with security procedures and policies, purchasing hardware/software through state contracts, planning and implementing desktop computer migration and maintaining inventory control systems.
• Advises and trains users on the operation and capabilities of hardware and application software.
• Plans, schedules, installs and tests software updates and hardware upgrades; conducts needs analysis of equipment, software, network security, budget, disaster recovery concerns, training and equipment resources to plan and recommend network changes in ways that meet program goals.
• Collaborates with agency technical staff, consultants, contractual vendors or Department of Technology and Information (DTI) for network expansion.

Job Requirements

• At least two years experience administering computer data networks including troubleshooting, diagnosing and resolving computer data networks problems.
• At least two years experience installing, testing, and configuring computer data networks including the associated wiring, and network dependent devices and infrastructure components.
• Knowledge of computer data network design or redesign.

Additional Posting Information

• This is a Casual/Seasonal position which is a non-pension eligible position without healthcare and/or other benefits.
• Criminal background check: A satisfactory criminal background check is required as a condition of hire.
• All new hires are required to report to the Statewide New Employee Orientation (SNEO) on their first day of employment.
• Conditions of Hire: Legal authorization to work in the United States.
• The State of Delaware participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
• For more information refer to our Job Seeker Resources.
• Job Requirements: Education, training, and experience demonstrating competence in each of the following areas.