C:LAB Makerspace Technician

About the role

The Division of Academic & Student Affairs (DASA) is where students discover connections and community. It is where students live, where they gather, where they improve themselves, each other, and their university. DASA is where students seek guidance and support, both in and outside of the classroom. The division serves all students at NC State through three integrated components: academic affairs, student affairs, and University College. NC State wants employees to achieve their highest potential at work, learn more about our employee value proposition here (You Belong Here).

Responsibilities

• Upholds the missions and goals of The Crafts Center
• Initial prioritization, troubleshooting, resolution, escalation, and timely response to user requests and issues
• Supports C:LAB members and students by answering technical questions, servicing and producing student works, offering workflow and data management suggestions, promoting the C:LAB on campus, and supporting instructors
• Maintains, deploys, and supervises all computers, equipment and software in the C:LAB
• Provides technology support for classroom instruction
• Aids with password resets, accounts, permissions, and general network troubleshooting in cooperation with University IT
• Maintains documentation for network, user applications, safety and use, and software
• Identifies trends, rolls out proactive projects, and supports other duties as assigned
• Manages C:LAB inventory, supplies, and materials
• Develops and expands maker projects with the Director and instructors
• Provides orientation to new instructors and students
• Gathers, manages all documentation relating to user manuals, best practices, and health and safety expectations
• Maintains best practices related to student health and safety by teaching/conducting proper technique and supervision
• Creates a warm and welcoming learning environment for students
• Communicates clearly and professionally in a timely manner

Requirements and Preferences

• Must be current NCSU Undergraduate student
• Understanding of network infrastructure, hardware and software systems
• Exceptional ability to learn new software and expertise with Adobe Creative Suite and CAD programs
• Professionalism, honesty, integrity, and respect for everyone on campus
• Strong customer service skills including punctuality, professional dress, focused attention, and a positive attitude
• Self-motivated person with a problem-solving curiosity
• Ability to lift 50lbs and to walk up and down stairs

Recruitment

• Anticipated Hiring Range: $11 - 15/hour