Business Technology Representative

About the role

The Business Technology Representative is responsible for providing technical support and assistance to clients in various business technology solutions.

Responsibilities

• Provide technical support via phone, email, and remote access tools.
• Assist clients with installation, configuration, and troubleshooting of software and hardware solutions.
• Document client issues and resolutions for future reference.
• Participate in regular training sessions to stay updated with new technologies and solutions.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Minimum 2 years of experience in a technical support role.
• Strong problem-solving skills and ability to work independently.
• Excellent communication and interpersonal skills.

Qualifications

• Proficiency in Windows operating systems and Microsoft Office Suite.
• Experience with common networking protocols and hardware components.
• Knowledge of cloud-based services and virtualization technologies.

Skills

• Technical proficiency with troubleshooting and resolving complex issues.
• Ability to prioritize tasks and manage multiple projects simultaneously.
• Strong customer service orientation and attention to detail.

Benefits

• Competitive salary commensurate with experience.
• Flexible work schedule including remote work options.
• Professional development opportunities and ongoing training.

Pay

Salary range: $50,000 - $70,000 annually, depending on experience.

Schedule

Full-time position with flexible hours to accommodate client needs.

Contact

To apply, please visit this link.