Business Technology & Optimization Specialist
Wharton-Smith, Inc. · Sanford, FL · 2 mo ago
Information TechnologyFull-time
Responsibilities
- Partner with stakeholders to define clear business and functional requirements
- Analyze current business processes to identify inefficiencies, risks, and automation opportunities
- Research, evaluate, and compare software solutions against defined business requirements
- Lead or support system implementations from planning through go-live
- Absorb with day-to-day system administration of multiple software applications
- Assist with monitoring key activities and act on issues promptly
- Support users learning new processes through in-person and virtual learning
- Create user manuals and training material
- Work with internal resources to troubleshoot and fix issues
Technical Skills
- Proficiency in Microsoft Office
- Excellent analytical, organizational, and problem-solving skills
- Ability to maintain a high level of accuracy
Preferred Skills
- Proficiency with business process mapping tools (e.g., Visio, Lucidchart, Miro)
- Familiarity with SaaS Software Evaluation & Vendor Assessments
Qualifications
- 2+ years of experience in business analysis, business technology, systems implementation, or process improvement
- Demonstrated experience leading or supporting software implementations
- Experience gathering and documenting business and functional requirements