Business Technology Officer

Align technology, data, and business processes to accelerate revenue growth, improve operational performance, and enable enterprise scalability across the Wholesale organization.

About the role

As a strategic member of leadership, the Business Technology Officer partners closely with business leaders to identify opportunities where technology can simplify operations, enhance customer and employee experiences, and deliver measurable business value. This individual leads the strategy, governance, implementation, adoption, and optimization of business technology solutions, ensuring investments support the organization's long-term objectives and deliver a measurable return on investment.

A key responsibility of the role is driving the modernization and consolidation of agency management systems (AMS), standardizing business processes, and enabling data-driven decision making across brokerage, binding, underwriting, client service, and acquisition integration. The BTO works collaboratively with Enterprise Technology partners to leverage secure, scalable infrastructure, cybersecurity, and shared technology services.

Responsibilities

Business & Revenue Growth Leadership

• Partner with executive leadership to develop technology strategies that directly support revenue growth and market expansion.
• Enable producers, brokers, binding teams, and client service professionals with tools that increase productivity and improve client retention.
• Identify opportunities to automate workflows, reduce friction, and accelerate the quote-to-bind process.
• Support acquisition and integration strategies through scalable technology platforms and standardized processes.
• Establish technology-enabled capabilities that improve carrier, customer, and employee experiences.

Agency Management System (AMS) Consolidation

• Develop and execute a multi-year AMS consolidation strategy.
• Lead the migration from multiple agency management systems to a standardized enterprise platform.
• Ensure operational consistency across brokerage, binding, underwriting, and servicing teams.
• Oversee data conversion, governance, integration, user adoption, and change management efforts.
• Create standardized workflows and reporting frameworks that improve visibility and decision-making.
• Lead organizational change management, communication, training and adoption strategies to maximize realization of business value.

ROI & Value Realization Accountability

• Develop business cases for all significant technology investments.
• Establish baseline metrics and financial targets before project approval.
• Measure and report realized benefits against projected returns.
• Ensure technology initiatives contribute to:
  • Revenue growth
  • EBITDA improvement
  • Expense reduction
  • Operational efficiency
  • Employee productivity
  • Customer retention
  • Acquisition integration success

Key ROI Metrics

• Quote-to-bind cycle time reduction.
• Policy processing efficiency improvements.
• Reduction in manual transactions.
• AMS user adoption rates.
• Cost savings from platform consolidation.
• Reduction in application and vendor spend.
• Increased automation rates.
• Data quality and reporting accuracy improvements.
• Technology spend as a percentage of revenue.
• Return on technology investment (ROTI).

Data, Analytics & AI

• Establish enterprise-wide data governance and reporting standards.
• Deliver dashboards and business intelligence that support executive decision-making.
• Partner with enterprise technology, data, and business teams to develop predictive analytics, automation, and AI capabilities that support growth and operational efficiency.
• Improve access to real-time performance metrics across all business functions.

Technology Operations & Cybersecurity

• Partner with enterprise technology teams to ensure secure, scalable, and reliable technology platforms that support wholesale business operations.
• Partner with enterprise cybersecurity and infrastructure teams to ensure business technology solutions meet security, compliance, disaster recovery, and business continuity standards.
• Ensure technology service delivery meets business expectations.
• Manage business applications, platform, and strategic technology vendor relationships to maximize performance, adoption, and value realization.

Executive Partnership & Business Support

• Serve as a trusted advisor to business leaders.
• Translate business priorities into technology initiatives.
• Create alignment between technology teams and operational leaders.
• Lead enterprise change management efforts to ensure successful adoption of new capabilities.
• Support strategic planning and annual budgeting processes.

Leadership & Talent Development

• Build and lead high-performing business and technology, data, analytics, and project delivery teams.
• Foster a culture of accountability, innovation, and continuous improvement.
• Develop succession plans and future technology leadership capabilities.

Pay

The base compensation range for this position is $200,000 - $220,000. This range reflects Acrisure's good faith estimate at the time of this posting. Placement within the range will be based on a variety of factors, including but not limited to skills, experience, qualifications, location, and internal equity.

Benefits

At Acrisure, we offer a comprehensive suite of benefits and perks, including:

Physical Wellness

• Comprehensive medical insurance, dental insurance, and vision insurance.
• Life and disability insurance.
• Fertility benefits.
• Wellness resources.
• Paid sick time.

Mental Wellness

• Generous paid time off and holidays.
• Employee Assistance Program (EAP).
• A complimentary Calm app subscription.

Financial Wellness

• Immediate vesting in a 401(k) plan.
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
• Commuter benefits.
• Employee discount programs.

Family Care

• Paid maternity leave and paid paternity leave (including for adoptive parents).
• Legal plan options.
• Pet insurance coverage.

This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location.

Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania, and Blythedale Children's Hospital in Valhalla, New York.