Business Technology Manager

About the role

The Service Oklahoma (SOK) mission is to ease the stress in navigating government services by providing a best-in-class customer experience. We are Oklahomans helping Oklahomans by providing driver license and motor vehicle services on behalf of the state. The Business Technology Manager coordinates business-driven technology initiatives and serves as the primary liaison between business units and technical teams. This role ensures technology projects align with operational needs, are implemented effectively, and are successfully adopted across the agency. This position manages project tracking, supports technology implementations, and oversees integration requests and changes involving agency systems and external partners. The Business Technology Manager works closely with operations, communications, product teams, and technical vendors to ensure projects are clearly defined, coordinated, and delivered successfully.

Responsibilities

• Coordinates agency technology initiatives from intake through implementation.
• Tracks project timelines, milestones, and deliverables to ensure projects remain on schedule.
• Works with operations, communications, and digital teams to support successful implementation and adoption of technology initiatives.
• Collaborates with technical teams and vendors to communicate business requirements and project priorities.
• Supports business readiness activities including testing coordination, training support, and rollout planning.
• Serves as a point of coordination between business teams and technical partners.
• Works with operational stakeholders to gather and document business needs for system enhancements and technology projects.
• Ensures stakeholders understand project scope, timelines, and operational impacts.
• Helps resolve project issues by coordinating communication across business and technical teams.
• Supervises the Business Analyst and System Security Specialist.
• Provides oversight and guidance for business analysis, documentation, and project coordination activities.
• Supports workload prioritization, staff development, and alignment with agency priorities.
• Maintains centralized tracking of technology initiatives, requests, and milestones.
• Provides status updates to leadership and key stakeholders.
• Uses project management tools to manage project activities and deliverables.