Business Technology Manager

Key Responsibilities

• Work to establish rapport and maintain relationships with current clients and vendors.
• Conduct periodic business reviews including annual planning and budgeting sessions with clients to review relationship health, client satisfaction, and service delivery.
• Routinely explore growth opportunities within existing client base.
• Intervene when client issues arise; drive action plans to remediate issues, prioritize.
• Establish clear expectations with clients and fellow team members in every area of interaction.
• Prepare sales quotes, proposals and other client facing deliverables as needed to respond to client service requirements and procedures.
• Resolve client inquiries in an expeditious and tactful manner.
• Follow up with clients on a timely basis.
• Track sales activities and maintain accurate pipeline driving to Monthly, Quarterly & Annual Goal attainment.
• Effective follow up, value add and closing capabilities.
• CRM data management, Ability to build quotes with accurate data.

Skills, Knowledge and Expertise

• Commitment to support and promote Mytech’s mission, vision, and values.
• Several years of account management experience.
• Experience in technology with an understanding of hardware and networks.
• Understand core business concepts, P&L, ROI, etc.
• Proficient in Microsoft Office programs.

Benefits

• 12 days of accrued vacation in your first year.
• 6 days Sick time.
• 8 hours of volunteer time.
• Medical, Dental, and Vision insurance (employee portion fully paid).
• Company paid Life, STD, and LTD.
• Professional Development Plan.
• 401k with company match.
• Profit Sharing.