Business Technology Solutions Manager

About the role

The Business Technology Solutions Manager at ZS plays a crucial role in driving growth and delivering technology solutions for commercial pharma clients. This position focuses on 1-3 key accounts in the East Coast region, requiring significant direct client interaction and the management of multiple projects simultaneously.

Responsibilities

• Drive growth and delivery of technology solutions for commercial pharma clients, focusing on 1-3 key accounts in the East Coast region
• Have a significant direct client interaction, managing multiple projects simultaneously
• Deeply understand client’s business challenges and provide thought leadership in addressing issues
• Work proactively to bring the best of ZS expertise to the client(s)
• Work with onshore and offshore teams to develop price estimates, plan capacity, coordinate delivery of the end-to-end technology capability (BI Reporting, Analytics, AI, Digital, Big Data, Cloud, MDM) solution, report project status and act as escalation path for clients
• Apply ZS methodology and Agile delivery concepts to the project(s)
• Ensure technical design is robust and scalable solutions consistent with ZS and industry practices; take advantage of the existing assets and maintain a balance between architecture requirements and specific client needs
• Develop and manage client relationships on projects
• As a technology leader, bring new ideas around technology trends, outlook for continuous improvement, and capabilities to our clients
• Identify and drive opportunities of selling additional work to client
• Update senior leaders, prepare and present compelling and creative client presentations
• Identify latest technology trends and domain trends to develop ZS POV and drive innovative solutions for our clients
• Serve as the single point of contact and advisor for clients to facilitate their business needs and program demands through solutions and services
• Bridge business and technical teams by being fluent in the language of consulting (business drivers, process), design and technology (systems architecture, data warehousing, report creation)
• Coach the cross-functional project team on the business perspective and strategic imperatives to inform key project decisions
• Collaborate with other ZS internal expertise teams - Architects, Validation/ testing, etc. to ensure best in class technology solution
• Mentor, develop and motivate ZS teams and people; Lead by example

Requirements

• Bachelor's/Master's degree with specialization in Computer Science, MIS, IT or another computer related discipline
• 7+ years of relevant hands-on IT services or consulting industry experience leading medium-large scale technology solution delivery engagements
• Minimum 5 years of experience leading large delivery teams
• Certifications Preferred (Cloud Platforms, Project Management, Data and Analytics, AL/ML Certifications, Enterprise Architecture)
• Experience in leading and building POV on new technology or problem solving, Innovation to build firm intellectual capital
• Extensive experience in big data and cloud technologies

Qualifications

• Strong client presence and ability to communicate verbally and in writing technical concepts to all audiences
• Significant supervisory, coaching and hands-on project management skills
• Able to manage a virtual global team environment that contributes to the overall timely delivery of multiple projects
• Willingness to travel to other global offices as needed to work with client or other internal project teams

Skills

• Strong client presence and ability to communicate verbally and in writing technical concepts to all audiences
• Significant supervisory, coaching and hands-on project management skills
• Able to manage a virtual global team environment that contributes to the overall timely delivery of multiple projects
• Willingness to travel to other global offices as needed to work with client or other internal project teams