Business Technician

About the role

As a Business Field Technician at Sparklight (a Cable One brand), you will provide an outstanding customer experience while installing and repairing commercial and residential products and services. This role involves responding to customer requests for services, ensuring high-quality and reliable installations and repairs.

Responsibilities

• Install customer service drops or outlets in both residential and business properties.
• Work with complex processes and tools including EPON, fiber, switches, Ethernet, and WiFi access points.
• Use electronic test equipment and online diagnostic tools to troubleshoot customer service drops or outlets, diagnose and repair reception performance issues, and resolve problems from the customer’s equipment to the output of the first distribution amplifier.
• Ensure proper upstream and downstream signal levels at each termination on the customer’s premises.
• Proactively suggest upgrades of existing services and educate customers on the use of their new or existing equipment.
• Perform additional duties as needed to support company goals and customer needs.

Requirements

• A good driving record and a valid driver’s license in the state you are applying.
• Aptitude and ability to learn to use RF, digital, and Volt-Ohm meters, and other related equipment to interpret data and solve problems.
• Flexibility to work overtime and on-call as needed to meet customer demands.
• Strong problem-solving skills and the ability to present solutions in a positive manner.
• Ability to work in small and confined areas, lift up to 80 lbs., work on a ladder, and work in all weather conditions.
• At least 3 months of customer service or related experience and/or training (equivalent combination of education and experience is acceptable).
• High school diploma or GED.
• Regular and predictable attendance.

Core Competencies

• Committed: Values each customer and works hard to retain their business while supporting communities.
• Helpful: Delivers support with expertise, respect, and empathy, addressing customer needs effectively.
• Proactive: Anticipates customer needs and works to make their experience seamless and rewarding.
• Personal: Tailors communications and interactions to meet customer needs and expectations.

Benefits

• Medical, dental, and vision plans – effective from your start date.
• Life insurance (covering self, spouse, and children).
• Paid time off (vacation, holiday, and personal/sick days).
• 401(k) with 100% company match (up to 5% of eligible compensation, starting from your first day).
• Group Legal plan with Identity Theft Protection.
• Tuition reimbursement (up to $5,250 in the first year).
• Free cable and internet services for associates in serviceable areas.
• Vehicle and tools provided for daily work purposes (if residing within a reasonable radius from the office location).
• Annual community support and associate recognition programs.
• Advancement opportunities in a collaborative work environment.

Pre-hire processes include background checks, drug screening, and reference checks. Offers are contingent on successfully passing these clearances. For DOT-regulated positions, additional requirements include a road test, driver’s record safety review, drug testing, DOT physical, and past employer safety performance history.