Business Systems Support Analyst

Responsibilities

The Business Systems Support Analyst is responsible for the following:

• Provide responsive, daily support for business system and application requests, incidents, and problems via phone, incident management systems, support chat channels, and direct engagement with business users.
• Maintain functional and technical proficiency in core business platforms, enterprise applications, reporting tools, and workflows that support finance, accounting, human resources, procurement, project administration, document management, communication, and other enterprise business processes.
• Aid business and support team members by resolving escalated business system issues and sharing practical troubleshooting techniques.
• Use application administration, reporting, workflow, and remote support tools to deliver efficient support for business users and systems.
• Record and update detailed notes on all business system support requests, tasks, and issue patterns in the incident tracking system.
• Provide support outside standard business hours when critical business processes require timely resolution of escalated application issues.

Troubleshooting and Issue Resolution

Analyze and resolve business system, application, integration, data entry, reporting, access, configuration, and workflow issues, including recurring or isolated problems. Address application configuration, user setup, system access, role permissions, and workflow readiness issues while ensuring alignment with governance standards for business system administration. Research data, integration, access, reporting, configuration, and transaction issues related to business systems and applications, and coordinate resolution with application owners or vendors as needed. Use application, reporting, data, workflow, and monitoring tools to diagnose performance, usability, access, and data-related issues impacting business users.

Qualifications

• Education & Certification: Bachelor’s degree in Business, Information Technology, Computer Science, Engineering, Finance, or a related field preferred. Certifications or training related to IT service management, business analysis, enterprise applications, reporting tools, Microsoft platforms, or business process improvement preferred.
• Experience: 3 years of related experience supporting business systems, enterprise applications, reporting tools, Microsoft platforms, or IT support functions.

• Technical Proficiency: Expertise in incident management systems, enterprise SaaS solutions, business applications, reporting tools, application administration, data workflows, and Microsoft productivity suites.
• Problem Solving: Advanced troubleshooting and diagnostic skills for business systems, application, workflow, access, reporting, integration, configuration, and data-related issues.
• Communication: Strong verbal and written communication skills with a focus on delivering clear, practical support to business and IT users.
• Interpersonal Skills: Adaptable, detail-oriented, and able to work effectively with business teams, operations leaders, shared services teams, vendors, and IT colleagues in fast-paced environments.
• Personal Attributes: High ethical standards, strong decision-making ability, practical judgment, and a sense of urgency and accuracy when supporting business operations.

Work Environment And Physical Demands

Work is primarily performed in office environments, with occasional visits to other company locations to support business processes, system adoption, training, or issue resolution. These visits may involve standard office, administrative, or operational settings. Frequent use of office equipment, business applications, reporting tools, and collaboration platforms is required, along with occasional mobility around office and administrative work areas. Oral and auditory capacity is necessary for effective communication through various channels.

Travel Requirements

Occasional travel to office locations and other company sites within the company’s footprint. Overnight travel may occasionally be required.