Business Systems Analyst

About the role

The Office of the University Registrar is seeking a Business Systems Analyst to support registrar systems and institutional data. This role supports faculty, staff, administrators, and students by ensuring critical registrar systems and institutional data remain accurate, accessible, and effective.

Responsibilities

• Administer and support business-critical applications used by the Office of the University Registrar, including systems supporting course evaluations, student records, enrollment reporting, and external reporting services.
• Maintain and improve applications that support registrar functions such as course evaluations, student records, enrollment reporting, and external reporting services.
• Develop and maintain reports, dashboards, queries, and data extracts that support operational, compliance, and strategic initiatives across the university.
• Analyze institutional data to identify trends, patterns, and anomalies that inform planning, assessment, reporting, and decision-making.
• Support external reporting and compliance activities, including National Student Clearinghouse submissions, regulatory reporting, and survey-based initiatives associated with rankings, benchmarking, and other external data requests.
• Evaluate and improve business processes related to registrar operations, data management, and reporting.
• Document workflows, reporting requirements, system procedures, and data definitions to support consistency, scalability, and operational effectiveness.
• Provide consultation, training, and user support for registrar systems, reporting tools, and data resources.
• Develop training materials and promote self-service solutions that enable faculty and staff to efficiently access and utilize information.
• Collaborate with stakeholders across the university to identify business needs, recommend system enhancements, and establish consistent policies and workflows that improve the use of data and technology in support of academic operations.

Requirements

• Bachelor's degree and at least three years of relevant experience; or an equivalent combination of education, training, and relevant experience.
• Experience supporting student information systems, academic administration, or registrar operations in a higher education environment.
• Experience with institutional reporting, data analysis, data governance, and data quality management.
• Experience working with databases, reporting tools, business intelligence platforms, dashboards, and data visualization solutions.
• Familiarity with National Student Clearinghouse reporting processes and external compliance reporting requirements.
• Demonstrated ability to analyze complex data and communicate findings to technical and non-technical audiences.
• Strong organizational skills with the ability to manage multiple priorities and meet deadlines.

Qualifications

• Ability to ensure accuracy, consistency, and reliability of institutional data.
• Strong written and verbal communication skills.
• Ability to collaborate effectively with faculty, staff, administrators, and technical partners.
• Ability to document business processes, reporting specifications, and system procedures.
• Ability to build consensus and support continuous process improvement initiatives.