Business Systems Analyst

Responsibilities

• Support internal staff and external clients for WCPOLS and WCSTAT products.
• Support new client implementations, existing client maintenance, system enhancements/fixes, and other client support processes for all products.
• Maintain and improve systems and processes for WCPOLS, WCSTAT, WCDCI, WCMED, and WCIND.
• Monitor DCO acceptance criteria and provide recommendations for wcPrism edit changes if necessary.
• Identify and resolve client data reporting issues from their system, wcPrism, or DCO system(s).
• Provide specifications and information needed for wcPrism system updates to comply with DCO requirement changes.
• Liaise with DCO on behalf of Verisk or clients as needed.
• Conduct extensive research and analysis of customer data and regulatory requirements for problem resolution.
• Manage clients and client activities using an interactive ticketing system.
• Attend regularly scheduled and ad hoc client meetings.
• Assist staff and clients with WCIO Standards and individual DCO requirements.
• Monitor DCO circular announcements and provide specifications/information needed for wcPrism system changes.
• Work closely with customers and product engineering team to ensure client satisfaction and timely delivery of services.
• Support internal ISO staff based on specific assignments and subject matter.
• Keep divisional management informed of customer issues during and after integration, and provide updates regarding account progress and potential red flags.
• Continuously review internal processes and procedures to ensure they meet client needs.
• Conduct research, diagnostics, and issue resolution as part of daily work.

Qualifications

• College degree, preferably in Business Administration, with 3-4 years’ experience in Workers Comp data reporting.
• Proficiency in WCIO standards.
• Data Reporting and Data Processing Experience.
• Data Analysis/Research Skills.
• Customer Service/Project Management Skills.
• Excellent troubleshooting ability.
• Excellent oral and written communication and interpersonal skills.
• Proficiency in Microsoft Office, Microsoft Project, or equivalent software.
• Availability to travel in response to business needs.