Business Systems Analyst

Overview

The SAP S4/Hana Business Delivery Lead Systems Analyst is a service-oriented, positive, and forward-thinking team member responsible for implementing and supporting SAP solutions to meet business-related requirements. This role collaborates with business process teams to understand current and future business processes and requirements, ensuring technology investments support and enhance strategic objectives.

Responsibilities

• Contribute to strategy sessions and help guide business management in their use of SAP S4/Hana.
• Work with department leadership to create an open dialog to determine issues and derive enhancement priorities.
• Continually scout for business process improvements and support the business in attaining the highest levels of productivity.
• Prioritize business requirements and communicate plans with stakeholders for review and approval.
• Translate business requirements into business-based solutions and ensure an ultimately working solution in SAP S4/Hana or third-party applications.
• Troubleshoot SAP S4/Hana business processes in SCM, MM, IM, eWM, QM, and MDG modules as well as interfaces, providing resolution and improvements as required.
• Walk customers through problem-solving processes and follow up with customers to ensure issues have been resolved.
• Train users.
• Implement SAP S4/Hana system solutions using the system development lifecycle and project management methodologies.
• Utilize change management methodology and ensure the appropriate documentation is complete to implement system changes.
• Partner with vendors and third-party support teams to resolve system issues, develop enhancements, and manage project tasks.
• Troubleshoot functional and technical SAP S4/Hana issues.
• Collaborate with Business Analysts, Project Leads, and IT team to resolve issues and ensure solutions are viable and consistent.
• Develop and maintain test scripts.
• Facilitate and execute end-user acceptance testing following support team processes.
• Aid in the creation, implementation, and management of policies, processes, and standards within the technical environment.
• Aid in the creation of training documentation.
• Be responsive in a fast-paced, adapting environment that requires maximum system performance, minimum downtime, and a high degree of customer satisfaction and confidence.

Qualifications

• Strong skills in: SAP S4/Hana, customer service, communications skills, facilitation, leadership, analytics, and data modeling.
• Must have strong analytical skills and must have attention to detail.
• Demonstrate strong communications skills and the ability to work independently as well as in a positive team environment.
• Have strong interpersonal skills to build and maintain relationships.
• Have the ability to adapt to a constantly changing manufacturing environment.
• The ability to quickly learn new system solutions.

Education/Experience

• Expert in SAP S4/Hana.
• Adept in supporting in SAP S4/Hana and non-SAP S4/Hana system.
• A Bachelor's Degree in IT and/or Business or equivalent work experience is required.
• Have manufacturing environment experience.
• Experience in leading systems implementation utilizing SDLC and Project Management methodologies.
• Prior experience in a regulated industry; FDA preferred.
• Proficient working knowledge of Microsoft Windows.