Business Systems Manager

Duties & Responsibilities

• Mets with sales and strategic business leaders across the organization to understand gaps and desired business outcomes. Partners with leaders to gather requirements and to propose a service level agreement for the intended request.
• Partners cross-functionally to gather business requirements and works with IT to construct wireframes and gather alignment, to support enterprise-wide business needs and to understand objectives help define solutions and processes that improve efficiencies and, or deliver cost savings to the company.
• Reviews and performs the analysis of system features and relates existing systems, applications, and security to future needs and trends, provides engineering recommendations and resolves integration and testing issues.
• Oversees the testing and evaluation of apps and processes to ensure the finished product meets current and future requirements; conducts feasibility studies on tactical plans.
• Documents processes, procedures for use, troubleshooting information, and training for user adoption.
• Reports on app usage, trends, and areas of opportunity, to support business leaders in making informed decisions.
• Directs, leads, and motivates the FP and A function to deliver results by communicating company goals and deadlines.
• Engaging and developing teammates through effective performance management, coaching, and training.
• Implementing continuous improvement methods while maintaining customer focus.
• Embodying company purpose and values to inspire servant leadership.

Knowledge, Skills, & Abilities

• Proficient in relationship building
• Competent problem solver that is solution-oriented
• Proven Project Management, Microsoft Office expert skills required, basic knowledge of SharePoint, some SQL preferred
• Continuous improvement mindset
• Ability to prioritize multiple assignments with deadlines (Look for the ROI)
• Ability to collaborate and communicate cross-functionally
• Demonstrates integrity and adaptability
• Knowledge of app development
• Expert with mobile devices and apps

Minimum Qualifications

• 2 years of education beyond high school in college or technical school
• Knowledge acquired through 1 to up to 3 years of work experience

Preferred Qualifications

• Associates Degree

Work Environment

• Office Environment
• Travel between facilities and locations may be required