Business Systems Manager

Deutsche Windtechnik is Germany’s largest Independent Service Provider, offering a comprehensive service package for Wind Turbine Generators (WTG) from one single source. With more than 9,000 WTGs under contract and more than 2,200 worldwide employees operating in Europe, the US and Asia, Deutsche Windtechnik sets the bar for Independent Service Provider services. Deutsche Windtechnik came to North America and started operations here in 2018. Headquartered in Houston, TX., it is our goal to set the standard for best-in-class levels of quality, safety, efficiency, and customer service in the US market.

About the role

As the Business Systems Manager, you will lead the Business Systems Team and oversee the performance, maintenance, and continuous improvement of the company's enterprise resource planning (ERP) system along with other software systems. This position serves as a strategic partner to business operations, ensuring the business systems align with organizational objectives and drive operational excellence.

Responsibilities

Leadership

• Provide strategic oversight of the company's ERP system and roadmap
• Manage, mentor, and support the professional growth of team members
• Collaborate cross-functionally with business leaders to align software development initiatives with operational goals
• Facilitate integration of existing and new applications
• Oversee departmental planning, project prioritization, and performance metrics
• Develop and manage budgets, vendor relationships, and service level agreements
• Establish standards, policies, and best practices for business systems usage across the organization
• Drive a culture of continuous improvement, accountability, and customer service excellence

Operational

• Lead the administration, configuration, maintenance, and optimization of the ERP system
• Partner with departments to refine business processes and translate needs into effective software enhancements
• Ensure ERP data integrity, system security, user access controls, and high system performance
• Manage system upgrades, patches, and integration with other business applications
• Oversee incident resolution, root cause analysis, and proactive system monitoring
• Document processes, create training materials, and provide end-user support and education
• Lead ERP-related projects from requirements gathering through implementation and post-deployment support
• Analyse system utilization and recommend improvements to maximize ERP functionality and ROI

Requirements

Education & Experience

• Bachelor's degree in Information Systems, Computer Science, Business Administration, or related field preferred
• 5+ years of experience in a similar role, or equivalent combination of knowledge and experience working with and building ERP systems and applications
• Proven experience managing ERP systems (IFS experience strongly preferred)
• Experience in renewables field operations a plus

Technical Skills

• Strong proficiency in MS Office products (Word, Excel, PowerPoint, Outlook)
• Working knowledge of ERP administration, configuration, and system integrations
• Understanding of business process mapping and workflow optimization

Core Competencies

• Excellent written and verbal communication skills
• Strong presentation and training facilitation abilities
• Demonstrated leadership and team management experience
• Analytical thinking and problem-solving skills
• Project management capabilities with attention to detail
• Ability to translate business requirements into technical solutions

Other Requirements

• Valid driver's license (NON-CDL or CDL)
• Must be able to pass a physical exam and drug/alcohol screening
• Ability to work on-site and travel occasionally as needed

Benefits

• 401k with fully vested, generous company match available after 6 months
• Generous PTO
• Excellent Medical/Dental/Vision Benefits
• Competitive Compensation
• Personalized and Ongoing Training

About the Company

What sets us apart is our intense focus on our customers, employees, and culture.

• Mission: To be the most trusted O&M partner to wind farm owners.
• Vision: To empower the Americas’ achievement of 100% renewable energy, one wind turbine at a time.

Our core values are: Transparent, Innovative, Guiding (advisor and partner), Efficient, and Reliable. We call ourselves TIGERs.