Business Systems Consultant Intermediate or Senior - Progressive Life

Progressive is dedicated to helping employees move forward and live fully in their careers. As a business systems consultant (intermediate or senior) with Progressive Life, you’ll support the delivery and enhancement of our life insurance products by translating business requirements into functional requirements and execution plans.

About the role

In this role, you'll partner closely with Product Strategists, technology teams, UX, and business stakeholders to create requirements, support delivery, guide work from planning and documentation through implementation and post-production activities, and support end users through release documentation, system support, and training. You’ll remain hands-on through delivery, working through system-level considerations like integrations, APIs, vendor platforms, and cross-system dependencies to ensure requirements are reflected throughout the process. As the business continues to expand, you’ll play a key role in supporting how work is delivered and executed across teams.

Progressive Life began within Level20, Progressive’s growth incubator, where we built a term life insurance product and business from the ground up. After a successful launch and early growth, we’ve spun out into the Strategy group, now focused on scaling our products, capabilities, and impact. You’ll be joining the organization at an exciting stage of growth as the team continues to build and expand products, capabilities, and delivery practices.

This is a hybrid role based in Cleveland, Ohio. We value inclusive collaboration and work in person on Tuesdays and Wednesdays at our headquarters, 300 N Commons Blvd., Mayfield Village, OH 44143. Work-from-home days are possible on Mondays, Thursdays, and Fridays.

Responsibilities

• Translate business requirements into functional requirements and execution plans
• Partner with Product Strategists, technology teams, UX, and business stakeholders to create requirements and support delivery
• Guide work from planning and documentation through implementation and post-production activities
• Support end users through release documentation, system support, and training
• Work through system-level considerations like integrations, APIs, vendor platforms, and cross-system dependencies
• Ensure requirements are reflected throughout the process
• Support how work is delivered and executed across teams as the business expands

Requirements

Minimum Qualifications:

• High School Diploma/GED equivalent or higher and a minimum of 5 years experience in business systems (e.g., systems integration, implementing technology solutions, project management, process design and optimization, testing and troubleshooting systems, training and supporting users, ensuring compliance and security, gathering and documenting requirements) or P&C experience in sales, service, or claims
• Successful completion of the Progressive-sponsored LEAP (Learn, Explore, Apply, Prepare) internship program or a minimum of 9 months completion of a Progressive-sponsored Business Systems Consultant loan in program
• Bachelor's degree or higher and a minimum of 2 years experience in business systems (e.g., systems integration, implementing technology solutions, project management, process design and optimization, testing and troubleshooting systems, training and supporting users, ensuring compliance and security, gathering and documenting requirements) or P&C experience in sales, service, or claims

Skills

Preferred Skills:

• Experience supporting both external customer-facing products and internal digital products, with strong technical acumen and familiarity with integrations, APIs, and vendor-provided platforms
• Proven ability to work in Agile team environments with exposure to iterative delivery practices and data-driven decision making, including process improvement techniques such as Lean, Root Cause Analysis, process mapping, workflow modeling, and operational analysis
• Experience evaluating digital solutions in translating business needs into functional requirements; ability to create epics, story tickets, acceptance criteria, and related documentation
• Experience supporting end users, including systems support, release documentation, and user training; experience coordinating testing approaches and scripts for functional and QA testing
• Ability to communicate technical concepts clearly to non-technical audiences

Pay

$80,000 - $120,000/year depending on position level and experience

Gainshare annual cash incentive payment up to 24% - 30% (depending on position level) of your eligible earnings based on company performance

Benefits

• 401(k) with dollar-for-dollar company match up to 6%
• Medical, dental & vision, including free preventative care
• Wellness & mental health programs
• Health care flexible spending accounts, health savings accounts, & life insurance
• Paid time off, including volunteer time off
• Paid & unpaid sick leave where applicable, as well as short & long-term disability
• Parental & family leave; military leave & pay
• Diverse, inclusive & welcoming culture with Employee Resource Groups
• Career development & tuition assistance

Energage recognizes Progressive as a 2026 Top Workplace for: Innovation, Purpose & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership.