Business Systems Consultant Senior - Level20

About the role

Your journey has already begun. Apply today and take the first step to Destination: Progress.

Responsibilities

• Support the system that powers Progressive’s newly launched personal loan product, Oriel.
• Translate business strategy, lending policy, and operational needs into a scalable, well governed loan servicing platform through hands-on system configuration.
• Gather and interpret requirements, translating them into workflows, business rules, and configurations and implementing those solutions within the platform.
• Partner with business stakeholders, engineering, and vendor teams to troubleshoot complex issues, implement enhancements, and optimize the platform as business needs evolve.
• Have direct impact on how the product operates, influencing customer experience, regulatory compliance, and long-term efficiency through system decisions that support the business as it continues to scale.

Requirements

• A minimum of 8 years experience in business systems (e.g., systems integration, implementing technology solutions, project management, process design and optimization, testing and troubleshooting systems, training and supporting users, ensuring compliance and security, gathering and documenting requirements)
• OR
• A Bachelor's degree or higher and a minimum of 5 years experience in business systems (e.g., systems integration, implementing technology solutions, project management, process design and optimization, testing and troubleshooting systems, training and supporting users, ensuring compliance and security, gathering and documenting requirements)

Preferred Skills

• Hands-on experience configuring systems, translating business requirements into workflows, rules, and system logic, preferably in a financial services or lending environment
• Experience evaluating business processes, identifying system gaps, troubleshooting issues and implementing system enhancements to support operational needs
• Experience working in an Agile environment, with familiarity using tools such as Jira and Confluence
• Strong attention to detail and clear communication, with the ability to work effectively across business and technical teams

Benefits

• 401(k) with dollar-for-dollar company match up to 6%
• Medical, dental & vision, including free preventative care
• Wellness & mental health programs
• Health care flexible spending accounts, health savings accounts, & life insurance
• Paid time off, including volunteer time off
• Paid & unpaid sick leave where applicable, as well as short & long-term disability
• Parental & family leave; military leave & pay
• Energage recognizes Progressive as a 2025 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership

Pay

$85,000 - $120,000/year

Schedule

This is a hybrid role in downtown Cleveland OH (Office Location: 800 W Saint Clair Ave STE 200, Cleveland, Ohio 44113) with free parking. Work-from-home-days are possible for this position (Monday and Friday). Occasional travel may be required, particularly early in the role, to support onboarding and vendor training.