Business Systems and Applications Analyst

About the Role

The Business Systems and Applications Analyst supports the implementation, administration, and continuous improvement of the Authority’s enterprise systems, including business systems (ERP, financial, HR), operational systems (water/wastewater treatment, regulatory compliance, laboratory information management), and enterprise asset management systems. This position ensures these applications operate reliably, securely, and efficiently to support organizational operations, regulatory requirements, and strategic initiatives. The Analyst serves as a critical link between business units and IT, translating operational and regulatory needs into system configurations, workflows, and reporting solutions while ensuring data accuracy, process standardization, and user adoption across the enterprise.

Responsibilities

• Configure, maintain, and administer enterprise applications, including workflows, modules, business rules, security roles, and user roles, ensuring secure and efficient operation.
• Analyze business, operational, and regulatory requirements and configure system workflows, rules, and forms to standardize and optimize processes.
• Support system implementations, enhancements, and upgrades; participate in coding, testing, validation, and deployment planning to ensure smooth transitions.
• Ensure data accuracy, completeness, and integrity. Design, implement, and monitor the system database, validate reports, and manage imports/exports or integration data flows.
• Coordinate and validate integrations between enterprise systems (ERP, EAM, LIMS, SCADA, GIS, etc.), ensuring reliable data transfer and functional alignment.
• Develop and maintain reports, dashboards, and extracts to support operational metrics, regulatory compliance, and audit requirements.
• Provide application support, troubleshoot issues, develop documentation, and train users to ensure effective adoption of systems.
• Serve as the liaison with software vendors and internal stakeholders to manage enhancements, resolve issues, and ensure systems continue to meet organizational needs.

Requirements

• Bachelor’s degree in Computer Science or another computer-related degree plan is required.
• Minimum of 4 years of experience administering or supporting enterprise applications.
• Experience configuring workflows, business rules, forms, or system modules.
• Experience supporting users, troubleshooting application issues, and working with software vendors.
• Experience with data management, data validation, or data integrations (API-based, ETL, or import/export processes).

Qualifications

• CompTIA Security+ or approved equivalent (Required).
• Advanced Security Certifications (Preferred).
• Valid Texas Driver’s License (Required).
• Relevant Certifications, such as certifications in enterprise platforms (Preferred).
• Project Management or Process Improvement Certifications (Preferred).
• Database Certifications (Preferred).

Skills and Knowledge

• Principles of enterprise system administration, including configuration, workflows, business rules, permissions, and module functionality.
• Fundamentals of how large-scale enterprise systems support business operations, regulatory processes, asset management, finance, or operational activities.
• Application lifecycle concepts such as implementations, upgrades, testing, and change management.
• Business Processes & Functional Domains Knowledge – such as ERP or EAM systems, or operational or regulatory and environmental compliance, water/wastewater operations and maintenance.
• Data management concepts, including data quality, validation, governance, and error resolution.
• System integration concepts such as APIs, web services, ETL processes, and file-based imports/exports.
• User access control, role-based security, and data privacy principles.
• Project coordination, requirement gathering, workflow documentation, and vendor collaboration.
• Change management, testing, and rollout planning best practices.
• Strong analytical, troubleshooting, and problem-solving skills.
• Ability to translate business requirements into system configurations.
• Effective communication and collaboration with technical and non-technical stakeholders.
• Proficiency in reporting, dashboards, and data analysis.
• Ability to manage multiple projects and priorities simultaneously.
• Strong attention to detail and commitment to data quality.
• Ability to learn new enterprise systems quickly and provide guidance to users.

Schedule

Standard 40-hour workweek, Monday through Friday, with occasional extended hours as project deadlines or urgent tasks require.

Working Conditions

• Primarily a sedentary, office-based role. Physical demands are minimal.
• Standard office setting.

Tools and Equipment

• Laptop and two 32-inch monitors.
• Software development tools: Visual Studio, IDEs, SQL management, ETL tools, and Power BI.