Business Systems Analyst / Intake Specialist

Job Summary

The Business System Analyst supports Dallas College's Project Management Office (PMO), bridging IT and business strategy to align project requests with institutional goals.

Key Responsibilities

• Manage and track project intake functions, validate submissions, and follow up with requestors.
• Conduct initial assessments of proposed projects to determine scope, feasibility, impact, and alignment with strategic objectives.
• Prioritize and categorize projects within the portfolio to optimize resource allocation and scheduling.
• Prepare summary reports and recommendations for PMO and executive leadership review.
• Liaise between IT department and executive branch, assess IT systems, and suggest improvements.
• Understand and communicate technical options, limitations, costs, and risks to business partners.
• Resolve competing priorities between stakeholder groups by facilitating discussions and escalating issues.

Requirements and Documentation

• Collaborate with cross-functional teams to document business requirements, workflows, and success criteria.
• Create implementation requirements and develop IT plans based on organizational needs.
• Enhance the quality of IT products and services by keeping up to date on latest applications of information technology.
• Maintain accurate records and prepare reports for project and portfolio management systems.
• Support continuous improvement efforts in intake and assessment processes, identifying opportunities to streamline workflows and improve transparency.
• Ensure compliance with Dallas College policies, procedures, and governance standards.

Additional Required Duties

• Dallas College professional development hours per academic year.
• Perform other duties not listed as assigned.

Qualifications

• Minimum and Preferred – Education, Experience, and/or Certifications.
• Strong analytical, organizational, and problem-solving skills.
• Excellent written and verbal communication abilities.
• Proficiency with project management tools and data analysis/reporting tools.
• Knowledge of portfolio governance, resource management, and strategic alignment frameworks.
• Familiarity with project intake or demand management systems and related methodologies.
• Experience in business analysis and stakeholder engagement.

Competencies

• Strategic and critical thinking.
• Collaboration and relationship management.
• Accountability and initiative.
• Data-driven decision-making.
• Adaptability and willingness to learn new skills.
• Commitment to equity, inclusion, and institutional mission.

Work Conditions

• Normal physical job functions within a standard office environment.

About Us

Since 1965, Dallas College has served over three million students across seven campuses in the Dallas/Fort Worth area. We aim to lead the community college sector by placing students at the center of our operations. Dallas College is dedicated to fostering an inclusive environment for all students and employees, committed to the success of our workforce and the broader community.