Business Systems Analyst

About the role

The Business System Analyst will be responsible for implementing global system enhancements and system configuration development, supporting time and attendance solutions, and developing knowledge of the businesses and solutions.

Responsibilities

• Collaborate effectively with others to accomplish shared objectives and respond constructively to situations and feedback.
• Contribute effectively within an Agile-focused setting.
• Conduct system maintenance and configuration for time and attendance solutions.
• Gather and document requirements from customers and stakeholders, providing options and recommendations for solutions through clarification and effective communications with customers and stakeholders.
• Develop comprehensive test scripts to ensure thorough testing coverage of all new features and functionalities.
• Perform User Acceptance Testing (UAT) to validate configurations and enhancements meet business needs and specifications.
• Responsible for resolving, stabilizing, and documenting complex cases related to Global/Enterprise HR technology, including troubleshooting, root cause analysis, and addressing system gaps.
• Share, acquire, and document knowledge, present and carry out well-designed experiments, and explore ways to challenge or improve existing processes and Agile practices.
• Design, configure, test, and implement global time and attendance platform technologies and processes.
• Utilize expertise in time and attendance systems and business processes to support internal customers and offer recommendations for optimal system use to meet business needs.
• Investigate, identify, and resolve escalated user issues and system discrepancies; collaborate with vendor support to track and escalate issues when necessary.
• Ensure application changes are thoroughly tested and successfully deployed into the production environment using a specified SDLC process.
• Willing to travel based on projects and clients as needed.

Requirements

• Capable of working independently project and support activities with minimal direction.
• Strong ability in conceptual thinking, analysis, and problem-solving.
• Effectively collaborates within cross-functional teams to ensure timely execution of project or product deliverables.
• Proven experience in system implementations or upgrades, from initial planning to post-launch, including documenting requirements, configuring systems, supporting testing, and support stabilization.
• Experience with time and attendance software such as UKG WFM (Kronos), UKG Pro WFM, or Dayforce WFM, including experience in implementing software or hardware enhancements.
• Able to prioritize working on multiple issues and projects concurrently.
• Proficient in engaging with customers to gather requirements, define business objectives and assess technical feasibility.

Qualifications

• Exceptional skills in interpersonal communication, collaboration, and facilitation.
• Experience with SQL, Generative AI, or other low code automation tools.
• Knowledge of ITIL including IT implementation methodologies (SDLC, Agile, etc.) or equivalent IT service management training & experience.
• Experience working in a product team and in an Agile methodology.
• Experience using a service ticketing system, such as ServiceNow.