Business Systems Analyst

About The Opportunity

We are seeking a Business Systems Analyst to join our Finance Systems team, to support and improve our core finance applications, with a primary focus on NetSuite and Zip. In this role, you’ll split your time between day-to-day operational support and larger cross-functional projects that enhance our Procure-to-Pay, Order-to-Cash, and Record-to-Report processes. You’ll work closely with Strategic Finance, Revenue Operations, Accounting, Procurement, Supply Chain, Data Science, and IT to translate business needs into scalable, well-controlled systems and workflows.

What You’ll Accomplish

• In your first 3 months:
  • Build a deep understanding of Hinge Health’s Procure-to-Pay, Order-to-Cash, and Record-to-Report processes and how they map into NetSuite and Zip.
  • Take ownership of day-to-day support for NetSuite and Zip, including triaging user issues, executing configuration updates, and managing permissions.
  • Document current finance systems processes, configurations, and key integrations to establish a clear baseline for future improvements.
• In your first 6 months:
  • Partner with Accounting, Procurement, Supply Chain, and Revenue Operations to streamline Zip intake, approval, and payment workflows (e.g., vendor onboarding, purchase requests, contract approvals, vendor payments) while maintaining alignment with finance policies and controls.
  • Enhance NetSuite configuration across core finance modules (e.g., vendors, items, PO and invoice flows, journal entries, basic workflows/scripts) to reduce manual work and improve data quality.
  • Collaborate with stakeholders to define and deliver reporting and dashboards that increase visibility into spend, purchasing cycle times, accruals, and other key finance metrics.
• In your first year:
  • Serve as a go-to partner for Finance and cross-functional teams on how to translate business needs into scalable systems designs and well-controlled workflows.
  • Lead initiatives to tighten SOX-aligned controls, close process gaps, and improve audit readiness across finance systems.
  • Help shape the roadmap for integrations between NetSuite, Zip, and adjacent systems (e.g., HRIS, T&E, contract management, data warehouse/BI), working closely with IT/Engineering.

Who You Are

• A systems-minded finance partner who enjoys diving into both the business process and the underlying configuration details to find pragmatic, scalable solutions.
• A learn-it-all: you actively seek feedback, ask great questions, and iterate quickly when priorities shift in a high-growth environment.
• Communicate clearly and concisely with both technical and non-technical partners, building trust with stakeholders across Finance, Procurement, Legal, IT, and vendor teams.
• Analytical and detail-oriented, comfortable digging into transactional data to troubleshoot issues, validate changes, and ensure data integrity.
• Thrives in ambiguity, can balance operational support with project work, and take ownership to move workstreams forward without needing perfect information.

Basic Qualifications

• Experience as a Business Analyst or Business Systems Analyst in a consulting, healthcare, or SaaS environment.
• Strong experience with NetSuite (finance modules) including Chart of Accounts structure, saved searches, SuiteQL, SuiteCloud Development Framework reports, and workflows.
• Strong experience working with Zip (similar intake to procure / procurement modules)(or similar intake-to-procure / procurement request tools) , including queues, subqueues, workflows, rules, objects.
• Requirements-gathering skills: ability to translate stakeholder needs into clear user stories, process maps, and technical/functional specifications.
• Comfortable working in fast-paced, high-growth environments with evolving requirements and tight timelines across timelines.
• Comfort working across both operational support and project work (roughly 50/50 split).
• Strong analytical and problem-solving skills; comfortable digging into transactional data to troubleshoot issues and validate changes.
• Clear, concise communication skills; able to partner effectively with Finance, Procurement, Legal, IT, Data Science, and external vendors.
• Detail-oriented and organized in documenting all processes created and implemented.

Preferred Qualifications

• Technical proficiency with SQL, Python, or scripting languages for data analysis and integration support, NetSuite developer experience (integrations, restlets, suitescript).
• Prior experience implementing or scaling Zip or similar AP system at a growing company.
• Knowledge & Exposure of SOX compliance requirements, internal controls for finance systems, and/or ITGC public-company finance processes.
• Experience with other finance-adjacent systems (e.g., Avalara, Workday, bank integrations, 3PL carriers, contract lifecycle management tools, data warehouses/BI tools).
• Experience with AI solutions and automations.
• Background in Accounting, Finance, Information Systems, or a related field, with understanding of GAAP/IFRS reporting requirements.