Business Systems Analyst - Insurance Product

About the Role

The Business Systems Analyst position at Protective Life provides an opportunity to work in an agile team environment under the general direction of more experienced Business Analysts. This role involves analyzing ELI applications, providing functional design mockups, user stories for modifications and enhancements, identifying acceptance criteria, completing system and regression testing, supporting project implementations, and providing ongoing support to users through maintenance and troubleshooting.

Responsibilities

• Analysis and Solutioning:
  • Identifies business opportunities or solutions to complex business problems and helps determine the optimum project investment path for the enterprise, including implementation of new business and technical system solutions.
  • Understands the pros and cons and the corresponding impact of proposed solutions/changes for complex projects to the business systems.
  • Consults with the business area on system-related issues and makes recommendations for better utilizing available technology.
• User Story Development/Acceptance Criteria:
  • Works with key stakeholders to identify business and technical system solutions that meet their needs and develops a comprehensive set of user stories with requirements and acceptance criteria.
  • Builds mockups of proposed changes for development staff to complete front-end user interface changes.
  • Ensures user stories are complete, consistent, concise, and unambiguous.
  • Ensures acceptance criteria are all-encompassing, including negative test cases, edge scenarios, and integrations.
  • Documents added functionality and new enhancements using workflow diagrams and process write-ups.
  • Collaborates with developers, product owners, managers, and other stakeholders in agile sessions to review user stories and acceptance criteria.
• Production Support:
  • Diagnoses and manages complex software defects and system anomalies to successful resolution.
  • Works with software developers to resolve complex problems and provides detailed diagnostic information.
  • Consults with end-users concerning corrective actions in a calm and professional manner.
  • Provides Level 3 support for customer and agent issues requiring quick troubleshooting.
  • Identifies bottlenecks and proposes solutions to increase functionality on administrative sites.
• Training:
  • Prepares end-user procedures and workflow storyboards.
  • Provides end-user training for complex new or changed system functionality as needed.
• Project Management:
  • Utilizes appropriate project tracking methodologies and databases to manage multiple projects through the project life cycle.
  • Documents moderately complex project phases, provides regular status updates, and assists with creating effective release/implementation plans.

Qualifications

• 1-2 years of applicable work and/or technical experience.
• Bachelor’s degree in MIS or other related computer field will substitute for 3 years of work and/or technical experience.

Skills

• Excellent interpersonal, verbal, and written communication skills.
• Excellent presentation skills as well as general negotiation and meeting facilitation skills.
• Working knowledge of storyboarding, functional specifications, use cases, activity diagrams, workflow diagrams, etc.
• Basic understanding of application programming, database, and system design.
• Experience as an Analyst involving web-based applications and services.
• Knowledge of SQL, HTML, XML.
• Ability to manage multiple, changing priorities, resolve conflicts, and work well under pressure.
• Ability to work independently with team members (technical and non-technical) and customers to ensure needs and expectations are met in a timely and cost-efficient manner.
• Possess a desire to learn new systems and processes within Protective.
• Looking for a leader who is not afraid to take the initiative.

Benefits

• Comprehensive health, dental, and vision insurance.
• Mental health benefits and an employee assistance program.
• Paid time away benefits (e.g., paid time off, paid parental leave, short-term disability, and a cultural observance day).
• Financial wellbeing benefits including contributions to healthcare accounts, a pension plan, and a 401(k) plan with Company matching.
• ProHealth Rewards, Protective’s platform to improve wellbeing while earning cash rewards.

Eligibility for certain benefits may vary by position in accordance with the terms of the Company’s benefit plans.

Pay

Protective’s targeted salary range for this position is $52,500 to $73,500. Actual salaries may vary depending on factors, including but not limited to, job location, skills, and experience.