Business Systems Analyst 3 (A)

About the role

The University of Miami/UHealth Department of Information Technology has an exciting opportunity for a full-time Business Systems Analyst 3 to work in Miami, FL.

Responsibilities

• Reviews, analyzes and triages application issues and cases.
• Creates and maintains detailed support documentation of ongoing projects, tests internal application releases, and performs periodic system maintenance.
• Provides training for internal users.
• Maintains ongoing communication and rapport with the management team regarding project activity.
• Flowcharts existing processes versus improved flow.
• Prepares time and cost estimates for projects and proposals.
• Conducts research for best practice models and benchmarking.
• Applies industrial and management engineering techniques, such as process designs, optimization models, forecasting methodologies, and chain management principles, to improve overall systems.
• Designs systems for production and inventory control in buying, storing, handling, and processing of materials and supplies.
• Designs facilities, management systems, and standard operating procedures.
• Develops management control systems to aid in financial planning and cost analysis.
• Improves productivity through the application of technology and human factors.
• Determines supply chain management standards across the university.
• Collects data to measure baseline versus improvement, before and after recommendations are implemented.
• Creates formal presentations for projects and studies, including data collected, methodology used, results obtained, recommendations for improvement, and cost and savings involved.
• Participates in continuing quality improvement activities.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

  Department Specific Functions

  • Maintains thorough records of procurement transactions/activities, the departmental technical and procedural documentation repository, department staff contact information, and the UReady emergency preparedness plan for all department units.
  • Serves as subject matter specialist on Box, Workday Procurement, and the Office365 productivity applications; - provides assistance and instruction to Law faculty and administrators.
  • Provides hands-on technical support to end users of business applications.
  • Troubleshoots and/or escalates issues, and designs training and documentation to enhance user proficiency.
  • Coordinates onboarding and offboarding of members of the School of Law faculty and staff with respect to technology resources; communicates with appropriate personnel, working with the LawIT Manager for Computer Support and Services, coordinates appropriate acquisition, provisioning, deployment, and transitions of technology accounts, hardware, and resources.
  • Participates with other members of the LawIT leadership team in properly directing technology requests to either one of the LawIT units or one of the other IT @ the Academy teams, as appropriate, following up when necessary to ensure that requests have been successfully addressed.
  • Maintains the LawIT Help email account and ServiceNow incidents and requests from Law School personnel.
  • Provides direct customer assistance, when appropriate.
  • Participates with the Director and other members of the LawIT leadership team in planning for comprehensive technology resources and services for the Law School community.
  • Contributes to the formulation of department-wide management and technical policies.
  • Identifies opportunities for beneficial change and develops proposals to address such opportunities.
  • Liaises with other UM department personnel, including IT @ the Academy teams, Purchasing, Accounts Payable, Contract Administration, and Facilities Management as necessary to ensure excellent delivery of technology services to the Law School community.
  • Prepares and disseminates technology-related notices to the Law School community, maintains current information on departmental web pages, provides IT updates to Law School newsletters.

    Qualifications

    • Bachelor’s degree in relevant field required.
    • Minimum 5 years of relevant experience required.
    • Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands.
    • Teamwork: Ability to work collaboratively with others and contribute to a team environment.
    • Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.
    • Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders.