Business/Systems Analyst III
About the role
The Business Analyst III supports the delivery and evolution of field maintenance technology solutions. This role requires strong business analysis skills, hands-on technical aptitude, and a deep understanding of field operations environments.
Responsibilities
- Gather, analyze, document, and manage business and technical requirements for field operations systems and applications.
- Lead technical meetings with external vendors and internal stakeholders, driving agendas, action items, and project outcomes.
- Cook up vendor relationships, deliverables, timelines, and integration activities across multiple technology partners.
- Collaborate with development teams to refine requirements, support sprint planning, and resolve defects throughout the software delivery lifecycle.
- Partner with field operations teams to support system implementations, process improvements, and technology adoption initiatives.
- Create and maintain user stories, functional specifications, workflows, and process documentation.
- Develop communication plans, training materials, and user guides for operational teams and field technicians.
- Build and maintain reporting, dashboards, and adoption metrics to provide visibility into project progress and business outcomes.
- Support regional deployments, contractor onboarding processes, and system transition activities.
- Communicate effectively with audiences ranging from executive leadership to technical development teams and frontline users.
Requirements
- 5+ years of Business Analyst experience supporting software development or technology delivery initiatives.
- Experience working within Agile environments, including strong proficiency with Jira.
- Strong understanding of APIs, system integrations, and JSON data structures.
- Ability to read and interpret technical documentation and translate technical concepts into business requirements.
- Demonstrated experience managing multiple stakeholders across technical and non-technical teams.
- Excellent written and verbal communication skills, including executive-level communication.
- Experience supporting software implementations, enhancements, and production support activities.
Preferred Qualifications
- Experience in telecommunications, cable, utility, field services, or technician-driven operations environments.
- Knowledge of network infrastructure, maintenance operations, or field service workflows.
- Familiarity with SCTE standards and industry best practices.
- Experience with Confluence, Splunk, MongoDB, and/or Figma.
- Experience with phased rollouts, regional deployments, or enterprise technology implementations.
- Experience coordinating contractor onboarding and vendor management processes.
Benefits
Everforth Apex offers a comprehensive benefits package including medical, dental, vision, life, disability, and other insurance plans, an ESPP, a 401K program, a Health Savings Account (HSA) on the HDHP plan, a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program, and other discounts. Professional development includes an on-demand training program, access to certification prep and a library of technical and leadership courses/books/seminars, certification discounts and other perks to associations like CompTIA and IIBA. The company also provides a dedicated customer service team for benefits and other resources, as well as a certified Career Coach.
Pay
TBD
Schedule
TBD
Company Information
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. We are committed to excellence and offer a variety of benefits and resources to support our employees. As an equal opportunity employer, we do not discriminate based on race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. For more information about our benefits, programs, and support teams, visit our 'Welcome Packet'.