Business Systems Analyst III

About the role

As a Business Systems Analyst, you will be responsible for the design and delivery of SAP C4C (V1) enhancements. You will work closely with business and technical teams to identify needs, define requirements, and ensure solutions are built and deployed successfully.

Responsibilities

• Solution Design and Delivery - Collaborate with Sales and Service stakeholders to gather, analyze, and document requirements. Use knowledge of business processes and SAP C4C to design efficient solutions that meet business needs and conform to enterprise standards. Perform C4C configuration changes and coordinate customization efforts with developers.
• Business Process Improvement - Analyze business processes to identify inefficiencies, bottlenecks, and opportunities for improvement. Define changes to SAP C4C that will improve productivity, reduce operating costs, or enhance customer experience.
• Testing - Perform unit tests, create test plans, and coordinate testing to ensure solutions meet requirements. Ensure compliance with security and accessibility standards.
• Stakeholder Communication - Act as a liaison between business and IT throughout the entire lifecycle. Provide regular updates, manage expectations, and ensure all parties are aligned and informed.
• Project Management - Define project timelines and coordinate implementation efforts to ensure projects are delivered on time and within budget. Work with resource managers to secure required resources and facilitate demand planning and workload prioritization.
• Post-Implementation Support - Ensure solutions meet objectives by monitoring system usage, collecting user feedback, troubleshooting issues, and identifying improvements.

Qualifications

• Bachelor’s degree plus 5+ years of progressive SAP C4C (V1) implementation experience required.
• Strong functional understanding of Sales and Service processes and concepts.
• Proven experience designing end-to-end solutions that drive operational efficiencies.
• Demonstrated ability to produce functional specifications for deliverables of varying size, from small enhancements to large projects.
• Strong problem-solving skills, strategic thinking, and proficient at addressing complex challenges.
• Excellent written and verbal communication skills with the ability to interact effectively with stakeholders at all levels, from end users to senior management.
• Prior experience managing projects and working with cross-functional teams.
• Working knowledge of SAP Sales and Distribution processes and data structures preferred.
• Working knowledge of middleware solutions and integration concepts a plus.

Benefits

• Comprehensive medical benefits
• Competitive pay
• 401(k) Retirement plan

Pay

Between $50 to $60 hourly

Schedule

Onsite 5 days per week, six months contract