Business Systems Administrator

About the role

Help shape and support the business systems that power our organization. Hastings Insurance is seeking a Business Systems Administrator to join our Business Solutions Group.

Responsibilities

• Collaborate with stakeholders, business users, and technical teams to understand business needs, objectives, and system requirements.
• Gather, analyze, document, and validate business requirements for system enhancements, updates, and new functionality.
• Create workflow diagrams, process documentation, specifications, and other supporting materials to guide system modifications and enhancements.
• Build, maintain, and support product offerings, rating structures, forms, and business rules within applicable business systems.
• Manage system changes, enhancements, updates, and configurations to support business operations.
• Assist in evaluating solution options and facilitate communication between business partners and delivery teams.
• Collaborate in the planning, design, testing, deployment, and support of new applications and enhancements to existing systems.
• Troubleshoot system issues, document findings, and help coordinate resolution efforts with internal teams and business partners.
• Develop and maintain procedural documentation, reference materials, and user resources.
• Support system access administration and user security within assigned systems.
• Communicate system changes, enhancements, and updates to stakeholders and end users.
• Serve as a resource for business users by providing guidance, support, and system-related assistance.
• Actively participate in professional development and continuous learning opportunities.
• Perform other duties as assigned by leadership.

Requirements

• Bachelor's degree or equivalent combination of education and experience.
• Experience supporting, administering, configuring, or enhancing business systems and applications.
• Experience gathering and documenting business requirements and translating business needs into system solutions.
• Ability to create clear, concise documentation, workflow diagrams, process maps, and specifications.
• Understanding of software development, testing, implementation, and support processes.
• Strong problem-solving, analytical, and organizational skills.
• Ability to coordinate activities, manage priorities, and work effectively across multiple stakeholders.
• Excellent written, verbal, and interpersonal communication skills.
• Experience working with business applications, system configurations, or business process workflows.
• Proficiency with Microsoft Office products.

Preferred Qualifications

• Experience supporting business systems within the property and casualty insurance industry.
• Experience with product configuration, rating, forms, business rules, or policy administration systems.
• Experience participating in software testing, implementation, and system enhancement initiatives.
• Leverage Lean Six Sigma Yellow Belt certification or related process improvement experience.
• Familiarity with workflow modeling, process mapping, and business process documentation.

Benefits

At Hastings Insurance, we are committed to providing a competitive benefits package that includes:

• A 401(k) with company matching contributions
• Generous vacation and sick leave
• Fully paid tuition and professional development reimbursement
• Incentive compensation bonus opportunities

Pay

The salary range for this position is $60,000 - $90,000 annually.

Schedule

This is a full-time position working Monday through Friday, 8:00 a.m. to 4:30 p.m. The role may be performed onsite at our Hastings, Michigan headquarters, in a hybrid arrangement, or remotely. Candidates residing in Michigan are strongly preferred, as regular onsite collaboration is expected, including a monthly in-office presence at our Hastings headquarters and additional visits as business needs require. Candidates residing outside of Michigan may be considered in limited circumstances.