Business Support Manager

About the role

The Business Support Manager oversees daily office operations including record keeping, payroll preparation, information management, physician authentication, vendor payment processing, filing systems, requisition of supplies, customer service, scheduling and other clerical services.

Responds to legal requests for billing records from attorney and legal agencies, ensuring that all HIPAA requirements have been met and HIPAA consents obtained as needed prior to release of information.

Develops and maintains systems and procedures for record keeping, retrieval and reporting.

Reviews and updates departmental/operating group policies relevant to assigned responsibilities.

Performs record keeping and file maintenance, processing Human Resources documentation regarding certification for therapist to HFS (IDPA) for non-reimbursable/reimbursable license request.

Performs bookkeeping functions including entering invoices into the ReqLogic system for vendors and service requests requiring payments.

Validates referring physicians through compliance directed websites (The Department of Health and Human Services/Office of the Inspector General, the Illinois Department of Finance and Professional Regulation, and the State of Illinois Health and Family Services) to ensure compliance by the hospital with state and federal requirements.

Prepares forms, form letters, correspondence, memos, and presentations and other reports.

Performs all other duties that may be assigned in the best interest of the Shirley Ryan AbilityLab.

Responsibilities

• Oversees daily office operations including record keeping, payroll preparation, information management, physician authentication, vendor payment processing, filing systems, requisition of supplies, customer service, scheduling and other clerical services.
• Responds to legal requests for billing records from attorney and legal agencies, ensuring that all HIPAA requirements have been met and HIPAA consents obtained as needed prior to release of information.
• Develops and maintains systems and procedures for record keeping, retrieval and reporting.
• Reviews and updates departmental/operating group policies relevant to assigned responsibilities.
• Performs record keeping and file maintenance, processing Human Resources documentation regarding certification for therapist to HFS (IDPA) for non-reimbursable/reimbursable license request.
• Performs bookkeeping functions including entering invoices into the ReqLogic system for vendors and service requests requiring payments.
• Validates referring physicians through compliance directed websites (The Department of Health and Human Services/Office of the Inspector General, the Illinois Department of Finance and Professional Regulation, and the State of Illinois Health and Family Services) to ensure compliance by the hospital with state and federal requirements.
• Prepares forms, form letters, correspondence, memos, and presentations and other reports.
• Performs all other duties that may be assigned in the best interest of the Shirley Ryan AbilityLab.

Requirements

• Associates Degree in business or office management required. Bachelor’s degree preferred.
• Plus the equivalent of three to five years office management experience including supervision of staff.
• High level of proficiency in keyboarding skills, and application of a variety of complex computer PC software, including word processing, spreadsheets, e-mail, and databases.
• Ability to use office equipment (photocopying, fax machine, calculator, multiline telephone, etc.).
• Math ability to calculate figures and amounts such as discounts, commissions, percentages and volume.
• Ability to apply basic accounting principles, such as balance sheets, debits and credits.
• Strong interpersonal, written and verbal communication skills necessary to interact on a daily basis with internal and external customers and ability to direct staff.
• Ability to read, analyze and interpret data in order to effectively present information and respond to questions from groups of internal and external customers.
• Ability to write reports and general business correspondence.
• Advanced organizational skills necessary to efficiently prioritize and complete a variety of tasks and provide leadership.
• Ability to exercise independent judgment in assigned area of responsibility.

Qualifications

• Normal office environment with little or no exposure to dust or extreme temperature.