Business Support Manager

Primary Responsibilities

• Lead, mentor, and manage the Business Support Specialist team to achieve channel and organizational goals.
• Drive team performance through clear expectations, performance management, and ongoing coaching.
• Identify training needs and foster professional growth to build a scalable, high-performing team.
• Promote consistent, high-quality completion of assigned duties across the team.
• Support the VP, Directors, and Sales teams with client and internal team communication.
• Act as a trusted partner to sales leadership by anticipating needs and resolving support challenges.
• Provide additional support as needed to meet assigned sales team and customer deadlines.
• Career Enablement & Materials
• Coordinate and support the development of sales presentations and sell sheets.
• Create internal marketing and sales support materials to enable internal teams.
• Ensure timely execution of sales-related deliverables tied to customer and client timelines.
• Client & Customer Support
• Oversee daily customer inquiry management to ensure responsiveness and resolution.
• Serve as an escalation point for complex customer or operational issues.
• Manage customer forms including:
• New item forms
• Promotional forms
• Price increase forms
• Programs, Projects & Process Improvement
• Serve as Program Coordinator for new initiatives and client programs.
• Develop, implement, and continuously improve processes and procedures to enhance operational efficiency.
• Lead and support projects as needed based on customer deadlines and business priorities.
• Data, Reporting & Systems
• Prepare and manage sales data reports to support insights and decision-making.
• Ensure accurate maintenance of customer systems and data integrity.
• Partner cross-functionally to support system enhancements and data accuracy.

Skills

• People Leadership & Team Development: Ability to lead, coach, and develop a high-performing sales support team, setting clear expectations, driving accountability, and building capability at scale.
• Sales Operations & Enablement: Strong expertise supporting sales teams and leadership through operational execution, sales coordination, materials development, and day-to-day enablement that removes friction and drives results.
• Client & Stakeholder Management: Trusted, service-oriented partner to sales leadership and customers, capable of anticipating needs, managing communication, and serving as an escalation point for complex issues.
• Process Improvement & Execution Excellence: Ability to design, improve, and enforce efficient processes that ensure consistency, accuracy, and timely execution across multiple workstreams and deadlines.
• Data, Reporting & Systems Acumen: Comfort working with sales data, reporting, and customer systems to ensure data integrity, generate insights, and support informed decision-making.

Perks

• PTO & Sick Days
• 11 paid company holidays per year
• 1 Floating Holiday
• 2 paid volunteer days per year
• 3 months fully paid parental leave (regardless of gender)
• Medical, dental, and vision
• Paid company life insurance
• 401k with company match
• Summer hours (half day Fridays from Memorial Day thru Labor Day)
• Work from home flexibility