Business Support Manager

Leadership Responsibilities

• Leads area support team by providing clarity of vision and expectations; role modeling effective coaching and performance feedback, prioritizing resources; facilitating alignment of the team and partners.
• Develops and executes a strong talent management plan including talent assessment, selection, empowerment, coaching, motivation and retention of top talent; builds and develops succession plans and pipeline of talent.
• Cultivate employee engagement and positive employee relations environment through robust and regular employee communications, performance feedback, reward and recognition culture, and focused employee development.
• Collaborate directly with Residential, Small Business, Operations, Marketing, Human Resources and other business units to execute on the overall Business Plan.
• Employs a diverse and creative communications framework to align employees and generate understanding and commitment to achieving the business plan.
• Promotes inclusion amongst the team by role modeling and supporting business diversity objectives.
• Drives speed and accountability of plans through effective engagement.

Operations Management Duties

• Manages operational excellence and efficiency through process improvement, effective analytics, and strong financial planning while fostering a culture that demonstrates Everon’s commitment to employee, community and our mission of creating customers for life.
• Executes and manages budgets including area level P&Ls; provides regular reporting and communication to key stakeholders regarding the health of the market and Everon’s business performance; when appropriate provide a mitigation strategy for any projected short falls.
• Manage office infrastructure, (e.g. building, facilities repair and maintenance, phone system, office equipment installation and maintenance, to include copiers, PCs, printers, fax, mail machines etc.).
• Manage the financial activities, human resource activities and administrative support infrastructure.
• Control customer communications, sales, service, installation and general functions within the district to ensure compliance and consistency with business disciplines.
• Aid in Financial reporting, budget preparation, forecasts, and other key financial and operating indicators.
• Manage collections, accounts payable processing. payroll and PS time management entries, cash processing, order entry, and billing and/or billing adjustments.
• Manage District "Dispute Management System" activities. Administer the fleet program Ensure vehicle availability and monitor expenses.
• Administer local tax and licensing requirements.
• Manage the efficient paper flow processes in the district. Continuously improve processes to ensure maximum productivity, as well as, to ensure the quality of all data/information within the district.
• Ensures compliance and the highest ethical standards in all processes.
• Champions EHS&W strategies and programs to meet our near- and long-term safety goals.
• Ensures strong commitment and collaboration to executing service level agreements.
• Implements corporate-wide initiatives to drive customer experience, process improvements, efficiencies, culture and talent initiatives to advance the business.