Business Support Manager

At Everon, we truly believe that our people are the difference—for our organization, the customers we serve, and the communities we protect. When you’re a part of Everon, you’ll have the opportunity to be a part of that difference every day. With more than 100 locations, a deep national presence, and a comprehensive portfolio of solutions and services, our employees are always poised for career advancement and growth.

Leadership Responsibilities

• Leads area support team by providing clarity of vision and expectations; role-modeling effective coaching and performance feedback, prioritizing resources; facilitating alignment of the team and partners.
• Develops and executes a strong talent management plan including talent assessment, selection, empowerment, coaching, motivation, and retention of top talent; builds and develops succession plans and pipeline of talent.
• Cultivates employee engagement and positive employee relations environment through robust and regular employee communications, performance feedback, reward and recognition culture, and focused employee development.
• Collaborates directly with Residential, Small Business, Operations, Marketing, Human Resources, and other business units to execute on the overall Business Plan.
• Employs a diverse and creative communications framework to align employees and generate understanding and commitment to achieving the business plan.
• Promotes inclusion amongst the team by role-modeling and supporting business diversity objectives.
• Drives speed and accountability of plans through effective engagement.

Operations Management Duties

• Manages operational excellence and efficiency through process improvement, effective analytics, and strong financial planning while fostering a culture that demonstrates Everon’s commitment to employee, community, and our mission of creating customers for life.
• Executes and manages budgets including area-level P&Ls; provides regular reporting and communication to key stakeholders regarding the health of the market and Everon’s business performance; when appropriate, provides a mitigation strategy for any projected shortfalls.
• Manages office infrastructure (e.g., building, facilities repair and maintenance, phone system, office equipment installation and maintenance, including copiers, PCs, printers, fax, mail machines, etc.).
• Manages the financial activities, human resource activities, and administrative support infrastructure.
• Controls customer communications, sales, service, installation, and general functions within the district to ensure compliance and consistency with business disciplines.
• Assists with financial reporting, budget preparation, forecasts, and other key financial and operating indicators.
• Manages collections, accounts payable processing, payroll and PS time management entries, cash processing, order entry, and billing and/or billing adjustments.
• Manages District "Dispute Management System" activities.
• Administers the fleet program to ensure vehicle availability and monitor expenses.
• Administers local tax and licensing requirements.
• Manages the efficient paper flow processes in the district. Continuously improves processes to ensure maximum productivity, as well as, to ensure the quality of all data/information within the district.
• Ensures compliance and the highest ethical standards in all processes.
• Champions EHS&W strategies and programs to meet our near- and long-term safety goals.
• Ensures strong commitment and collaboration to executing service level agreements.
• Implements corporate-wide initiatives to drive customer experience, process improvements, efficiencies, culture, and talent initiatives to advance the business.

Qualifications

• Bachelor’s Degree required.
• 5 years of business experience in leading a support team or operations team with a focus on customer obsession:
  • Assessing, coaching, and developing talent and managing multi-location teams.
  • Establishing business direction and executing strategy development and implementation.
  • Influencing business decisions in a highly matrixed organization.
  • Exceeding predetermined revenue, share, and customer obsession objectives.
• Familiarity or proven experience with Precision leadership a plus.
• Ability to read and interpret applicable documents, materials, policies, procedures, etc. as presented in English.