Business Support Manager

Company Overview

At Everon, we truly believe that our people are the difference – for our organization, the customers we serve and the communities we protect. When you’re a part of Everon, you’ll have the opportunity to be a part of that difference every day. With more than 100 locations, a deep national presence, and a comprehensive portfolio of solutions and services, our employees are always poised for career advancement and growth. For more information, visit www.everonsolutions.com or follow us on LinkedIn.

Leadership Responsibilities

• Leads area support team by providing clarity of vision and expectations; role modeling effective coaching and performance feedback, prioritizing resources; facilitating alignment of the team and partners.
• Develops and executes a strong talent management plan including talent assessment, selection, empowerment, coaching, motivation and retention of top talent; builds and develops succession plans and pipeline of talent.
• Cultivates employee engagement and a positive employee‑relations environment through robust and regular communications, performance feedback, reward and recognition culture, and focused employee development.
• Collaborates directly with Residential, Small Business, Operations, Marketing, Human Resources and other business units to execute the overall Business Plan.
• Employs a diverse and creative communications framework to align employees and generate understanding and commitment to achieving the business plan.
• Promotes inclusion amongst the team by role modeling and supporting business diversity objectives.
• Drives speed and accountability of plans through effective engagement.

Operations Management Duties

• Manages operational excellence and efficiency through process improvement, effective analytics, and strong financial planning while fostering a culture that demonstrates Everon’s commitment to employees, community, and the mission of creating customers for life.
• Executes and manages budgets including area‑level P&Ls; provides regular reporting and communication to key stakeholders regarding market health and business performance; when appropriate, provides mitigation strategies for projected shortfalls.
• Manages office infrastructure (e.g., building, facilities repair and maintenance, phone system, office equipment installation and maintenance, including copiers, PCs, printers, fax, mail machines, etc.).
• Manages financial activities, human‑resource activities, and administrative support infrastructure.
• Controls customer communications, sales, service, installation and general district functions to ensure compliance and consistency with business disciplines.
• Assists with financial reporting, budget preparation, forecasts, and other key financial and operating indicators.
• Manages collections, accounts payable processing, payroll and PS time‑management entries, cash processing, order entry, and billing or billing adjustments.
• Manages District “Dispute Management System” activities.
• Administers the fleet program; ensures vehicle availability and monitors expenses.
• Administers local tax and licensing requirements.
• Manages efficient paper‑flow processes in the district.
• Continuously improves processes to ensure maximum productivity and the quality of all data/information within the district.
• Ensures compliance and the highest ethical standards in all processes.
• Champions EHS&W strategies and programs to meet near‑ and long‑term safety goals.
• Ensures strong commitment and collaboration to executing service‑level agreements.
• Implements corporate‑wide initiatives to drive customer experience, process improvements, efficiencies, culture and talent initiatives to advance the business.

Qualifications

• Bachelor’s Degree required.
• 5 years of business experience leading a support or operations team with a focus on customer obsession, including assessing, coaching, and developing talent and managing multi‑location teams.
• Experience establishing business direction and executing strategy development and implementation.
• Proven ability to influence business decisions in a highly matrixed organization.
• Track record of exceeding predetermined revenue, share, and customer‑obsession objectives.
• Familiarity or proven experience with Precision leadership a plus.
• Ability to read and interpret applicable documents, materials, policies, procedures, etc., as presented in English.