Business Support Analyst Lead - Treasury Operations

About the role

USAA seeks a Business Support Analyst Lead to support the business by analyzing and evaluating relevant complex Association business data, information, metrics and processes to identify opportunities and solutions to business plan development and optimization of business operations.

Responsibilities

• Evaluates complex business data and trends to recommend changes in methods or procedures to increase efficiency and facilitate significant improvements to processes and systems.
• Provides support and direction to team members and functional partners with identifying and solving identified opportunities, resolving gaps as they are identified and updating reporting metrics.
• Applies subject-matter-expert functional knowledge to produce complex work deliverables in support of departmental and enterprise initiatives such as audit reviews, business strategy development and project business support.
• Affords assistance and mentoring to team members and project managers in developing problem solving approach, identifying gaps, and determining optimal way to aggregate and communicate findings.
• Manages broad functional projects and/or participates as a SME resource on larger initiatives to support business requirements.
• Represents the business or staff agency as the subject matter expert and may be a proxy for middle-management leadership.
• Maintains broad system knowledge, stays current on all system enhancements, identifies training needs and implements plans.
• Maintains broad business knowledge, stays current on key business strategies and initiatives and identifies opportunities for support and enablement.
• Plans and designs business processes and makes recommendations and changes in order to improve and support business systems and activities and/or to deliver greater effectiveness and efficiency.
• Provides insight, analyses, advice and recommendations to keep business on operational and financial plan.
• Gathers information, analyzes data and trends to identify and implement business optimization opportunities.
• Supports team with assigned analysis, contributes in discussions of strategic options and recommendations.
• Develops/advises on policies, standards, risk management and controls related to relevant processes.
• Coaches and provides on-the-job training for other team members.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Requirements

• Bachelor's degree; OR 4 years of relevant education and/or experience.
• 8 years of experience in end-to-end analysis and/or operations experience, including: requirement gathering and documentation, operational planning and forecasting, data analytics, or current/future state analysis, in direct support of business planning initiatives and optimization of business operations.
• Knowledge of business operations and systems/business requirements processes.
• Experience facilitating and driving collaboration to common understanding of business requirements and driving standard enterprise-wide business processes.
• Experience with business analysis tools for ex: MS Visio MS Excel, Tableau, SQL.
• Experience applying best practices to identifying and interpreting trends or patterns in data to develop recommendations to improve business operations.

Qualifications

• US military experience gained through military service or gained as a military spouse / domestic partner.
• Experience with EMG level presentations or executive level discussion.
• RCSA and PRCI experience.
• Experience with process mapping and/or system implementation.
• Life or P&C insurance industry knowledge.
• Experience with cash operations or money movement.

Benefits

• Comprehensive medical, dental and vision plans.
• 401(k).
• Pension.
• Life insurance.
• Parental benefits.
• Adoption assistance.
• Paid time off program with paid holidays plus 16 paid volunteer hours.
• Variety of wellness programs.
• Career path planning and continuing education.