Business Startup Specialist I

About the role

We’re looking for a high-energy, people-first professional who thrives in fast-paced environments and enjoys helping others make important life decisions. This role is ideal for someone with a background in customer service, hospitality, retail, or call centers who is ready to step into a consultative sales role. You’ll guide aspiring entrepreneurs through starting their businesses, acting as both an advisor and a trusted partner.

This position will be on-site at our Reno, NV office.

Responsibilities

• Help entrepreneurs start businesses by consulting on and selling our business formation services
• Develop and nurture strong relationships with clients, making connections that matter
• Identify client needs and tailor solutions that align with their goals
• Work alongside a driven team to drive sales growth
• Embody our mission and values in every interaction, making a real difference (Service Excellence, Teamwork, Ownership, Respect, and Integrity)
• Handle high-volume customer interactions while maintaining exceptional service quality
• Utilize CRM software to manage leads, track client interactions, and maintain detailed records
• Process client information, payments, and documentation with accuracy and attention to detail

Requirements

• 1+ years of customer service experience in a call center, sales, hospitality, retail, or service industries with a proven track record of excellence
• High-volume phone skills with experience handling 50+ daily interactions while maintaining professional standards and customer satisfaction
• Proven ability to build trust and provide consultative solutions - experience working with first-time buyers, clients making significant decisions, or customers requiring personalized guidance
• Strong problem-solving capabilities, including researching customer needs, resolving complex issues, and de-escalating challenging situations
• Technical proficiency with CRM systems, multiple software platforms, and the ability to quickly learn new technologies
• Experience with data entry, payment processing, and maintaining detailed, accurate records
• Track record demonstrating self-motivation, adaptability across different environments, and the ability to work independently or as part of a team

Benefits

• Medical, Dental, Vision Insurance
• 401k, With Matching Contributions
• Paid Time Off
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Short-Term/Long-Term Disability Insurance
• Fertility benefits
• Mental Health benefits
• One Medical benefits
• Fringe lifestyle benefits up to $250

Pay

Actual compensation will depend on several factors, but the annual average compensation (base + commission) is around $60,000+