Business Startup Specialist I

About Inc Authority

Inc Authority has been the corporate formation specialist for over twenty years. Founded in 1989, Inc Authority and its associated companies have formed and represented over 70,000 Corporations and LLCs worldwide. We offer the most comprehensive range of services under one roof, including corporate business formation and strategy, tax planning, bookkeeping, and estate and retirement planning. We are dedicated to providing the highest standard of customer service.

Inc Authority is a business formation company headquartered in Nevada that specializes in helping businesses launch and grow throughout the U.S. We promote a culture of diversity, inclusion, and work-life balance. Our core values consist of Service Excellence, Teamwork, Ownership, Respect, and Integrity.

Overview

We’re looking for a high-energy, people-first professional who thrives in fast-paced environments and enjoys helping others make important life decisions. This role is ideal for someone with a background in customer service, hospitality, retail, or call centers who is ready to step into a consultative sales role. You’ll guide aspiring entrepreneurs through starting their businesses, acting as both an advisor and a trusted partner. This position will be on-site at our Reno, NV office.

Responsibilities

• Help entrepreneurs start businesses by consulting on and selling our business formation services
• Develop and nurture strong relationships with clients, making connections that matter
• Identify client needs and tailor solutions that align with their goals
• Work alongside a driven team to drive sales growth
• Embody our mission and values in every interaction, making a real difference (Service Excellence, Teamwork, Ownership, Respect, and Integrity)
• Handle high-volume customer interactions while maintaining exceptional service quality
• Utilize CRM software to manage leads, track client interactions, and maintain detailed records
• Process client information, payments, and documentation with accuracy and attention to detail

Requirements

• 1+ years of customer service experience in a call center, sales, hospitality, retail, or service industries with a proven track record of excellence
• High-volume phone skills with experience handling 50+ daily interactions while maintaining professional standards and customer satisfaction
• Proven ability to build trust and provide consultative solutions—experience working with first-time buyers, clients making significant decisions, or customers requiring personalized guidance
• Strong problem-solving capabilities, including researching customer needs, resolving complex issues, and de-escalating challenging situations
• Technical proficiency with CRM systems, multiple software platforms, and the ability to quickly learn new technologies
• Experience with data entry, payment processing, and maintaining detailed, accurate records
• Track record demonstrating self-motivation, adaptability across different environments, and the ability to work independently or as part of a team

Pay

Actual compensation will depend on several factors, but the annual average compensation (base + commission) is around $60,000+.

Benefits

• Medical, Dental, Vision Insurance
• 401k, With Matching Contributions
• Paid Time Off
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Short-Term/Long-Term Disability Insurance
• Wellness benefits including:
  • Fertility
  • Mental Health
  • One Medical
  • Fringe lifestyle benefits up to $250