Business Specialist (SA)

About the role

The Business Banking Specialist is responsible for developing, managing, and expanding relationships with small business customers by delivering tailored financial solutions that support business growth and operational needs. This role focuses on proactive business development, relationship management, and portfolio growth while ensuring all documentation, regulatory, and risk requirements are met.

Responsibilities

• Creates a welcoming environment and communicates professionally and effectively with customers, prospects, and internal partners
• Includes all core Universal Banker Essential Duties, with expanded responsibilities focused on business development and portfolio management
• Demonstrates a strong commitment to service excellence while building long-term business relationships
• Proactively prospects for new business relationships through outbound calling, networking, and community engagement
• Conducts in-depth conversations to understand business customers’ operational, cash flow, credit, and growth needs
• Identifies and recommends appropriate business banking solutions, including deposit products, credit cards, merchant services, and treasury solutions
• Manages a portfolio of business relationships, maintaining regular contact and identifying opportunities to deepen and expand relationships
• Actively contributes to branch and individual sales goals through consistent business development and portfolio growth
• PARTNERS WITH INTERNAL BANK TEAMS (COMMERCIAL LENDING, TREASURY MANAGEMENT, MERCHANT SERVICES, INSURANCE, INVESTMENTS, ETC.) TO DELIVER COMPREHENSIVE SOLUTIONS
• Ensures all documentation, disclosures, and regulatory requirements (including BSA and CIP) are completed accurately and in accordance with policy
• APPLIES STRONG ATTENTION TO DETAIL AND PROCEDURAL DISCIPLINE TO ENSURE COMPLIANCE AND RISK MITIGATION
• MaintAINS ACCOUNTABILITY FOR ASSIGNED PORTFOLIO PERFORMANCE AND FOLLOWS ALL INTERNAL CONTROLS, SECURITY, AND AUDIT STANDARDS
• SUPPORTS BRANCH OPERATIONS AND COLLABORATION AS NEEDED TO MAINTAIN SERVICE EXCELLENCE
• PERFORMS OTHER RELATED DUTIES AS REQUIRED AND ASSIGNED

Qualifications

• High School Diploma or GED required
• Bachelor’s degree in business, marketing, or related field, preferred
• Minimum 3–4 years of banking experience, including customer-facing service and transaction processing
• Prior teller experience preferred
• Prior experience working with small business customers strongly preferred
• Demonstrated ability to prospect, develop, and manage business relationships
• Strong consultative selling, communication, and negotiation skills
• Ability to analyze business needs and recommend appropriate financial solutions
• Ability to balance sales performance with compliance and risk management
• Proficiency in personal computers and Microsoft Office applications (Word, Excel, Outlook)
• Bilingual in English and Spanish required
• Ability to work flexible hours, including Monday through Friday and a rotating Saturday schedule, as business needs dictate
• Ability to travel within the community to seek new business opportunities