Business Specialist

Job Summary

Reporting directly to the Assistant Director of Preparedness, this position leads the development, coordination, and continuous improvement of business and operational functions supporting all division Bureaus. The Preparedness Division Operations Specialist provides leadership in business operations, process improvement, strategic coordination, and cross-bureau operational planning.

Job Duties

• CQI: Coordinate and support CQI activities within the Division including business process improvement initiatives, process mapping and workflow redesign, develop and maintain standard operating procedures, lead lean or continuous improvement efforts, support division change management plans.
• Strategic Operations and Planning: support the Assistant Director to coordinate division-wide operational priorities, support operational planning and cross-bureau collaboration. Facilitate meetings and create operation plans and evaluation frameworks.
• Business Operational Support: Lead and coordinate business and administrative functions across the division including procurement planning, contract administration, position management. Develop standardized processes and operational guidance. Act as a liaison with internal agency operations.
• Performance Management & Decision Support: Develops operational dashboards, monitors performance indicators, analyze trends and division organizational risks, develops reports for executive leadership and decision support frameworks, evaluates divisional operational effectiveness.
• Project leadership & Division initiatives: leads division-wide operational projects, coordinates work groups, develops project plans and timelines, tracks milestones and deliverables, support implementation and operational planning for division-wide strategic initiatives.

Knowledge, Skills & Abilities (KSAs)

• Knowledge Of: Project management, operational metrics, and business analytics Organizational change management and continuous improvement practices Strategic planning Procurement, contract administration and business processes Policy and procedure development Principles of facilitation Principles of business operations, public sector administration
• Skill In: Analyzing complex operational issues Leading cross-functional project and project coordination Process mapping, business process analysis Developing guidelines Communicating complex operational concepts Building collaborative and functional relationships Using data and analytical tools Data analysis and dashboard development

Qualifications

• Bachelor's degree in Public Administration, Business, Healthcare Administration or a related field with 4 years of operations/project management experience.
• Master's degree in Public Administration, Business or Healthcare Administration or a related field may substitute for 2 years of professional experience.

Benefits

• Affordable medical and dental insurance plans
• Paid vacation and sick time
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• 10 paid holidays per year
• Wellness program and plans
• Life insurance
• Short/long-term disability insurance
• Defined retirement plan
• Award winning Infant at Work program
• Credit union membership
• Transit subsidy
• ADHS Student Assistance Pilot Program

Pre-Employment Requirements

• Driver's License

Retirement

• The State will contribute to the ASRS in an amount equal to your contribution. In other words, you and the State will each pay 50% of the total cost of the benefit.

Contact Us

• The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.
• Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by emailing nicole.zawacki@azdhs.gov.