Business Solutions Senior Analyst

About the role

The Business Solutions Senior Analyst is an individual contributor role within the JOM Customer Service & Channel Operations organization. This role supports the Sales Order Management process and the governance of business capabilities across integrated platforms.

Responsibilities

• Serve as a supporting team member in the execution of Sales Order Management process governance, capability roadmap priorities, enhancements, change requests, and transformation initiatives.
• Partner with Customer Service, Supply Chain, Global Deliver, JJT, Technical Services, Distribution, and regional business collaborators to document business needs, process requirements, data needs, and system impacts across ancillary systems.
• Translate business requirements into acceptance criteria, process documentation, reporting requirements, enhancement requests, user stories, and automation opportunities.
• Analyze transactional, process, master data, and customer experience information to identify defects, trends, manual workarounds, adoption gaps, root causes, and improvement opportunities.
• Map current-state and future-state processes, including data handoffs, system touchpoints, exception paths, manual interventions, compliance considerations, and automation potential.
• Support Transcend project with testing, validation activities, and post Go-live monitoring by preparing test data, analyzing results, identifying root causes, tracking defects, and recommending remediation actions.
• Support quality compliance, system validation, change control, and controlled documentation processes to help ensure changes to related systems remain compliant and fit for use.

Requirements

• 4 years of relevant experience in Customer Service, Order Management, Supply Chain, business solutions, business analytics, process improvement, or digital transformation.
• Experience supporting ERP, SAP, Salesforce, EDI, customer portals, case management, customer master data, data warehouse, or related integrated digital platforms.
• Experience documenting business requirements, process flows, acceptance criteria, reporting needs, enhancement requests, user stories, or automation opportunities.
• Strong customer focus and connect process, data, system functionality, compliance expectations, and customer impact.
• Project coordination, partner engagement, and multi-functional collaboration and influence without direct authority.
• Experience supporting business simulation testing, user acceptance testing, regression testing, defect management, or post-Go-live stabilization.

Qualifications

• Education: Minimum of a Bachelor’s degree is required.
• Skills & Experience: Experience supporting ERP, SAP, Salesforce, EDI, customer portals, case management, customer master data, data warehouse, or related integrated digital platforms is required.
• Experience documenting business requirements, process flows, acceptance criteria, reporting needs, enhancement requests, user stories, or automation opportunities is required.
• Strong customer focus and connect process, data, system functionality, compliance expectations, and customer impact is required.
• Project coordination, partner engagement, and multi-functional collaboration and influence without direct authority is required.
• Experience supporting business simulation testing, user acceptance testing, regression testing, defect management, or post-Go-live stabilization is preferred.
• Strong data analysis and reporting skills, including dashboards, metrics, scorecards, and insight summaries is required.
• Ability to identify process gaps, defects, root causes, manual workarounds, and continuous improvement opportunities is required.
• Excellent written, verbal, and presentation skills, including the ability to summarize complex information into clear recommendations for partners is required.
• Preferred / Nice-to-have: Experience with SAP S/4HANA transformation or large-scale ERP implementations, familiarity with J&J Customer Connect, Salesforce, EDI, OpenText, Sterling, or customer portal platforms, knowledge of Order-to-Cash, Sales Order Management, Customer Service, Distribution, or pharmaceutical supply chain processes, experience with Power BI, Excel advanced analytics, dashboards, scorecards, or data visualization tools, experience supporting UAT, regression testing, validation, defect tracking, or hypercare, understanding of master data, customer data, product data, or transactional data quality, ability to translate between business and technical teams and communicate system impacts clearly.

Benefits

• Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).
• Subject To The Terms Of Their Respective Policies And Date Of Hire, Employees Are Eligible For The Following Time Off Benefits: Vacation –120 hours per calendar year Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year Holiday pay, including Floating Holidays –13 days per calendar year Work, Personal and Family Time - up to 40 hours per calendar year Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year Caregiver Leave – 80 hours in a 52-week rolling period10 days Volunteer Leave – 32 hours per calendar year Military Spouse Time-Off – 80 hours per year

Pay

The anticipated base pay range for this position is: $79,000.00 - $127,650.00

Schedule

This hybrid position will be located in New Jersey, Kentucky (USA). Alternate hybrid locations may be considered in Toronto (CAN).