Business Solutions Analyst

About the role

Journey Group is seeking a proactive and analytical Business Solutions Analyst to join their Technology team in Sioux Falls, SD. This role serves as a bridge between business operations and technology.

Responsibilities

• Partner with stakeholders to identify business needs and improvement opportunities.
• Analyze processes and workflows to increase efficiency, standardization, and user experience.
• Support the implementation, enhancement, and maintenance of enterprise business systems.
• Create and maintain reports, dashboards, and key performance metrics.
• Aid in system testing, upgrades, integrations, and user acceptance testing.
• Create and maintain process documentation, workflows, and training materials.
• Collaborate with internal teams and vendors to troubleshoot issues and implement solutions.
• Support project planning, training, change management, and continuous improvement initiatives.

Requirements

• Associate degree in Business, Information Systems, or a related field; or an equivalent combination of education and experience.
• 1+ years of experience in business analysis, business applications, process improvement, or related IT/business roles.
• Project management experience preferred.
• Experience supporting enterprise business systems, reporting tools, or operational improvement initiatives preferred.
• Valid driver's license with a safe driving record.
• Understanding of business operations, workflows, and process improvement principles.
• Ability to gather requirements, analyze business needs, and recommend practical solutions.
• Experience creating reports, dashboards, and business insights using tools such as Power BI, Tableau, or Excel.
• Strong analytical, problem-solving, and critical-thinking skills.
• Ability to manage multiple priorities and adapt to changing business needs.
• Strong organizational, documentation, and project coordination skills.
• Effective verbal and written communication skills with the ability to work across all levels of the organization.
• Ability to collaborate with business stakeholders, technical teams, and third-party vendors.
• Self-motivated team player who can work independently while maintaining a high level of professionalism and confidentiality.
• Strong time management skills with the ability to prioritize work and meet deadlines.

Benefits

• Competitive pay, annual review with pay increase opportunity, annual bonus, and Spanish/English bilingual premium pay.
• Comprehensive benefits package including medical, dental, vision, 401k with a company match, flex spending account, health savings account with a company match, short term disability, employer paid long term disability, along with a wellness program.
• Paid time off, 8 paid holidays, and paid parental leave.
• Cell phone allowance and clothing allowance.

Schedule

A majority of work takes place in an indoor office setting equipped with a computer, desk, phone, and other typical office equipment.

Physical Demands

Must be able to inspect details at close range, interact, communicate, and exchange accurate information consistently. Must be able to retain a stationary position for extended periods of time. Travel to other locations is occasionally required for meetings and trainings.